General
What is TWINT?
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Why doesn’t TWINT support NFC?
TWINT relies on QR codes, as they can be used by everyone and are not…
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What is TWINT and how does it work?
TWINT is Switzerland´s payment app. Whether you are shopping, paying for a meal in a…
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What benefits does TWINT offer?
Make quick and secure payments in online shops without having to type in credit card…
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Where can I find information on the General Terms and Conditions?
Please open your TWINT app, tap the three dots or three lines in the top-right…
Before installation
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How do I register in the TWINT prepaid app?
Should your bank not have its own TWINT app, you have the option of using…
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Can I use more than one TWINT app?
Yes, you can. You can install and use more than one TWINT app on the…
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Can I use TWINT Prepaid with a non-Swiss mobile phone number?
Yes, you can register in the TWINT Prepaid app with the following country codes, provided…
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Why are there different TWINT apps?
Many Swiss banks offer their own version of the TWINT app. Clients of these banks…
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Do I have to pay to use TWINT?
TWINT is generally free of charge for our private customers. You can download the desired…
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How old do I have to be to use TWINT?
People aged 12 and over are permitted to use the TWINT prepaid app. In order…
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With which telecommunications provider can I use TWINT?
TWINT works with every telecommunications provider from the countries listed here.
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Which smartphones does TWINT work with?
Compatible devices You will need a smartphone with either an iOS (from version 13.0 and…
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Can I use TWINT with my credit card?
Credit cards cannot be saved as a means of payment in the TWINT prepaid app.…
General support
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How can I share my location for TWINT+ functions?
To use some of the functions in TWINT+, such as parking and refuelling, you need…
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Where can I change my personal details and telephone number?
Please open your TWINT Prepaid app, tap the three dots or three lines in the…
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I have a new smartphone or have reinstalled the TWINT Prepaid app. Can I continue to use my previous TWINT account?
Yes, your TWINT Prepaid account is not closed if you only uninstall the TWINT Prepaid…
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Another app is overlaid on top of TWINT. What can I do?
The use of certain apps on Android devices can result in the following error message…
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How do I lock my TWINT Prepaid account?
Have you lost your smartphone and would like to lock your TWINT Prepaid account? To…
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What does the “TWINT+” button do?
The “Partner functions” section in the TWINT app allows you to quickly and easily launch…
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I have switched to another TWINT app. Why can I not log in?
If you would like to use your bank’s TWINT app, you are required to register.…
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How can I cancel and close my TWINT Prepaid account?
We can only close your TWINT Prepaid account if you have a balance of CHF…
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How can I reach the TWINT support for TWINT Prepaid App?
You can contact the TWINT Customer Service (for the prepaid app) as follows: Telephone: 058…
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My identity could not be verified. What do I need to keep in mind?
Before you are able to use the full functionality of the TWINT prepaid app, we…
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I have forgotten my TWINT PIN/password. What can I do?
Open your TWINT prepaid app. Tap “Forgotten your TWINT PIN?” beneath the TWINT PIN entry…
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How do I buy credit with the TWINT paysafe card?
You can purchase paysafecard prepaid codes directly from your TWINT app securely and easily. To…
