General

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What is TWINT and how does it work?

TWINT is Switzerland’s digital cash. Whether you are shopping, paying for a meal in a…
Why doesn’t TWINT support NFC?

TWINT relies on QR codes, as they can be used by everyone and are not…
What benefits does TWINT offer?

Make quick and secure payments in online shops without having to type in credit card…
Where can I find information on the General Terms and Conditions?

You can find the General Terms and Conditions and information on the added-value services ('Third-party…

Why are there different TWINT apps?

Many Swiss banks offer their own version of the TWINT app. Clients of these banks…
Can I use more than one TWINT app?

Yes, you can. You can install and use more than one TWINT app on the…
Do I have to pay to use TWINT?

No, TWINT is free of charge for our private customers. You can download the desired…
How old do I have to be to use TWINT?

People aged 12 and over are permitted to use the TWINT prepaid app. In order…
With which telecommunications provider can I use TWINT?

TWINT works with every telecommunications provider.
Which smartphones does TWINT work with?

Compatible devices You will need a smartphone with either an iOS (from version 12.2 and…
Can I use TWINT with my credit card?

Credit cards cannot be saved as a means of payment in the TWINT prepaid app.…
When will GLKB have its own TWINT app?

Glarner Kantonalbank customers will in future be able to connect their accounts directly to TWINT.…

How can I reach the TWINT support?

You can contact the TWINT Customer Service (for the prepaid app) as follows: Telephone: 058…
How can I cancel and close my TWINT account?

We can only close your TWINT Prepaid account if you have a balance of CHF…
How do I lock my TWINT Prepaid account?

Have you lost your smartphone and would like to lock your TWINT Prepaid account? To…
What does the “TWINT+” button do?

“TWINT+” is a button on your home screen, which you can tap to quickly and…
Another app is overlaid on top of TWINT. What can I do?

The use of certain apps on Android devices can result in the following error message…
I have switched to another TWINT app. Why can I not log in?

If you would like to use your bank’s TWINT app, you are required to register.…
Where can I change my personal details and telephone number?

You can update your personal details under the menu item 'More' > 'Profile settings' >…

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