General
What is TWINT?
-
What is TWINT and how does it work?
TWINT is Switzerland´s payment app. Whether you are shopping, paying for a meal in a…
-
What benefits does TWINT offer?
Make quick and secure payments in online shops without having to type in credit card…
-
Why doesn’t TWINT support NFC?
TWINT relies on QR codes, as they can be used by everyone and are not…
-
Where can I find information on the General Terms and Conditions?
Open your TWINT app, tap on the profile icon at the top right or top…
Before installation
-
Do I have to pay to use TWINT?
TWINT is generally free of charge for our private customers. You can download the desired…
-
Why are there different TWINT apps?
Many Swiss banks offer their own version of the TWINT app. Clients of these banks…
-
Can I use more than one TWINT app?
Yes, you can. You can install and use more than 1 TWINT app on the…
-
How old do I have to be to use TWINT?
People aged 12 and over are permitted to use the TWINT prepaid app. In order…
-
How do I register in the TWINT prepaid app?
If your bank does not have its own TWINT app, you can use the TWINT Prepaid…
-
Can I use TWINT Prepaid with a non-Swiss mobile phone number?
Yes, you can register in the TWINT Prepaid app with the following country codes, provided…
-
Which smartphones does TWINT work with?
Compatible devices You will need a smartphone with either an iOS (from version 16.0 and…
-
With which telecommunications provider can I use TWINT?
TWINT works with every telecommunications provider from the countries listed here.
-
Can I use TWINT with my credit card?
Credit cards cannot be saved as a means of payment in the TWINT prepaid app.…
General support
-
Why do I receive a security warning about accessibility features when I open the TWINT app?
Some Android apps use these features to control smartphone functions, such as password managers, screen…
-
My payment or money transfer has been blocked. What does this mean and what can I do about it?
If a payment or money transfer in the TWINT app has the status 'Blocked', the…
-
Why am I being asked to check my data in the TWINT Prepaid App?
TWINT is required by law and regulatory requirements to keep your information accurate and up…
-
How do I change the language in the TWINT Prepaid app?
The procedure for changing the language in the TWINT Prepaid app is described here. If…
-
How can I reach the TWINT support for TWINT Prepaid App?
You can contact the TWINT Customer Service (for the prepaid app) as follows: Telephone: 058…
-
How can I cancel and close my TWINT Prepaid account?
We can only close your TWINT Prepaid account if you have a balance of CHF…
-
I have forgotten my PIN for the TWINT prepaid app. What should I do?
For your own security, you have to set up a PIN in the TWINT prepaid…
-
My identity could not be verified. What do I need to keep in mind?
For regulatory reasons, we need to identify you before you can make full use of…
-
How can I search for a specific transaction?
To search for specific transactions in the TWINT prepaid app, please proceed as follows: Open…
-
Where can I change my personal details and telephone number?
Please open your TWINT Prepaid app and tap on the profile icon at the top…
-
How do I log out off the TWINT prepaid app?
Open your TWINT prepaid app, tap on the profile icon at the top right or…
-
I have a new smartphone or have reinstalled the TWINT Prepaid app. Can I continue to use my previous TWINT account?
Yes, your TWINT Prepaid account is not closed if you only uninstall the TWINT Prepaid…
-
I have switched to another TWINT app. Why can I not log in?
If you would like to use your bank’s TWINT app, you are required to register.…
-
What can I find under “Partner functions”?
The “Partner functions” section in the TWINT app allows you to quickly and easily launch…
-
How do I activate my location for “Partner functions” in the TWINT app?
In order to use certain partner features, such as parking or refuelling and charging, you…
-
How do I redeem a discount code?
Discount codes are issued by TWINT AG via numerous channels, for example via our newsletter…
-
Another app is overlaid on top of TWINT. What can I do?
The use of certain apps on Android devices can result in the following error message…
