General

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What is TWINT?

Why doesn’t TWINT support NFC?

TWINT relies on QR codes, as they can be used by everyone and are not…
What is TWINT and how does it work?

TWINT is Switzerland´s payment app. Whether you are shopping, paying for a meal in a…
What benefits does TWINT offer?

Make quick and secure payments in online shops without having to type in credit card…
Where can I find information on the General Terms and Conditions?

Please open your TWINT app, tap the three dots or three lines in the top-right…

Before installation

Can I use TWINT Prepaid with a non-Swiss mobile phone number?

Yes, you can register in the TWINT Prepaid app with the following country codes, provided…
Why are there different TWINT apps?

Many Swiss banks offer their own version of the TWINT app. Clients of these banks…
How do I register in the TWINT prepaid app?

Should your bank not have its own TWINT app, you have the option of using…
Can I use more than one TWINT app?

Yes, you can. You can install and use more than one TWINT app on the…
Do I have to pay to use TWINT?

TWINT is generally free of charge for our private customers. You can download the desired…
How old do I have to be to use TWINT?

People aged 12 and over are permitted to use the TWINT prepaid app. In order…
With which telecommunications provider can I use TWINT?

TWINT works with every telecommunications provider from the countries listed here.
Which smartphones does TWINT work with?

Compatible devices You will need a smartphone with either an iOS (from version 13.0 and…
Can I use TWINT with my credit card?

Credit cards cannot be saved as a means of payment in the TWINT prepaid app.…

General support

Where can I change my personal details and telephone number?

Please open your TWINT app, tap the three dots or three lines in the top-right…
I have a new smartphone or have reinstalled the TWINT Prepaid app. Can I continue to use my previous TWINT account?

Yes, your TWINT Prepaid account is not closed if you only uninstall the TWINT Prepaid…
How can I reach the TWINT support for TWINT Prepaid App?

You can contact the TWINT Customer Service (for the prepaid app) as follows: Telephone: 058…
What does the “TWINT+” button do?

“TWINT+” is a button on your home screen, which you can tap to quickly and…
I have switched to another TWINT app. Why can I not log in?

If you would like to use your bank’s TWINT app, you are required to register.…
How can I share my location for TWINT+ functions?

To use some of the functions in TWINT+, such as parking and refuelling, you need…
How can I cancel and close my TWINT Prepaid account?

We can only close your TWINT Prepaid account if you have a balance of CHF…
How do I lock my TWINT Prepaid account?

Have you lost your smartphone and would like to lock your TWINT Prepaid account? To…
My identity could not be verified. What do I need to keep in mind?

Before you are able to use the full functionality of the TWINT prepaid app, we…
Another app is overlaid on top of TWINT. What can I do?

The use of certain apps on Android devices can result in the following error message…
I have forgotten my TWINT PIN/password. What can I do?

Open your TWINT prepaid app. Tap “Forgotten your TWINT PIN?” beneath the TWINT PIN entry…
How do I buy credit with the TWINT paysafecard?

Click the link below to purchase paysafecard prepaid codes securely and easily with TWINT: https://www.paysafecard.com/de/sweepay/…