Security

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What should I pay attention to when making payments in online shops?

Make sure you’re on the right online shop by carefully checking the domain name. Check…
Which details should I check regularly in the TWINT app?

The default TWINT app and the associated bank account for incoming transfers in case you…
What should I pay attention to when sending and receiving money?

TWINT allows you to quickly and securely send money to friends and your family (known…
Additional Tips

TWINT will never ask you for personal information, financial information or passwords via email, SMS,…
How secure are transactions with TWINT?

The banks involved in TWINT guarantee the highest level of security and data protection. Information…

Why does TWINT want authorisation to access my camera or contacts, for example?

We require access to your camera during the scanning of a QR code and when…
Does TWINT use my usage data and profile information?

TWINT only uses this data if you have expressly confirmed your desire in the app…
Does TWINT disclose my data to third parties?

TWINT never discloses personal data to providers and/or third parties without the customer’s consent. TWINT…
What do the new data privacy categories in the App Store mean?

The App Store now includes specific categories on the topic of data protection. TWINT has…
I have forgotten my TWINT PIN/password. What can I do?

Open your TWINT prepaid app. Tap “Forgotten your TWINT PIN?” beneath the TWINT PIN entry…
How secure is TWINT?

The security of our eco-system and our TWINT applications is a top priority for us.…

How do I lock my TWINT Prepaid account?

Have you lost your smartphone and would like to lock your TWINT Prepaid account? To…
How can I cancel and close my TWINT Prepaid account?

We can only close your TWINT Prepaid account if you have a balance of CHF…

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