Security
Secure transactions with TWINT
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How secure are transactions with TWINT?
The banks involved in TWINT guarantee the highest level of security and data protection. Information…
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What should I pay attention to when sending and receiving money?
TWINT allows you to quickly and securely send money to friends and your family (known…
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What should I pay attention to when making payments in online shops?
Make sure you’re on the right online shop by carefully checking the domain name. Check…
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Which details should I check regularly in the TWINT app?
The default TWINT app and the associated bank account for incoming transfers in case you…
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Additional Tips
TWINT will never ask you for personal information, financial information or passwords via email, SMS,…
Data protection
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Why does TWINT want authorisation to access my camera or contacts, for example?
We require access to your camera during the scanning of a QR code and when…
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Does TWINT use my usage data and profile information?
TWINT only uses this data if you have expressly confirmed your desire in the app…
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Does TWINT disclose my data to third parties?
TWINT never discloses personal data to providers and/or third parties without the customer’s consent. TWINT…
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What do the new data privacy categories in the App Store mean?
The App Store now includes specific categories on the topic of data protection. TWINT has…
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I have forgotten my TWINT PIN/password. What can I do?
Open your TWINT prepaid app. Tap “Forgotten your TWINT PIN?” beneath the TWINT PIN entry…
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How secure is TWINT?
The security of our eco-system and our TWINT applications is a top priority for us.…
Closing or blocking your TWINT account
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How can I cancel and close my TWINT Prepaid account?
We can only close your TWINT Prepaid account if you have a balance of CHF…
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How do I lock my TWINT Prepaid account?
Have you lost your smartphone and would like to lock your TWINT Prepaid account? To…
