Take out insurance with TWINT

In the TWINT app, you can take out insurance policies directly with our partner and independent insurance broker Würth Financial Services AG, for example for your new smartphone, your bike or your future online purchases. Depending on the insurance model, payment is automatically taken care of once or every month via TWINT – simply and conveniently.

How it works:

• Open your TWINT app, tap the “Partner functions” section and select the “Insurance” option. The four most frequently used partner functions are displayed at first. To see all of the functions, tap “Display all”.
• You will now be redirected to the “InsurHub” web application of our partner Würth Financial Services AG.
• Tap the insurance policy in which you are interested.
• You will now see a detailed description of the insurance policy selected.
• Tap “Calculate premium” to gain an overview of the different price models for the respective insurance policy. Alternatively, tap “Back” to go back to the overview of insurance policies.
• Once you have tapped “Calculate premium”, you can choose the desired price model. If you tap “Find out more”, you will receive further information about the respective price model.
• Tap “Enter personal information”.
• You will now be prompted to enter your personal details for the insurance policy on a one-time basis. Confirm the details you have entered by tapping “Continue to overview”.
• In the final step, you will see a summary of the insurance policy you selected. Please confirm that you accept the General Terms and Conditions of Insurance (GTCI) and the General Terms and Conditions (GTC) and then tap “Take out policy now”.
• You will now be taken back to the TWINT app.
  • If you have taken out a one-time insurance policy (e.g. for a rental car excess), then approve the payment in the TWINT app now by confirming the amount with OK.
  • If you have taken out an ongoing insurance policy (e.g. travel insurance), you will be asked on a one-time basis to save TWINT as the payment method for the billing party “Würth InsurHub”. Please confirm this and then tap “Complete save process”. By doing so, you will be charged the first monthly payment directly and you will permit TWINT to automatically pay the future monthly instalments when they are due. This also applies to any other ongoing insurance policies you would like to take out in the future.
• Your insurance policy, the General Terms and Conditions of Insurance (GTCI) and all other insurance documents will be sent to you directly by e-mail afterwards.

Please note that this partner function may not be available in every TWINT app. Should you not be able to find the partner function in your respective app, please contact the Customer Service team for your TWINT app.

In principle, anyone who lives in Switzerland and is at least 18 years old can take out an insurance policy via TWINT. You can only take out insurance policies in your own name. However, many products offer the option to include additional people in the insurance policy.

In the case of a one-time insurance policy (e.g. for a rental car excess), you approve the payment as usual in the TWINT app by confirming the amount with OK. To ensure that the insurance premium can be paid for an ongoing insurance policy, automatic payment must be approved in the TWINT app for the billing party “Würth InsurHub” on a one-time basis. The insurance premiums will subsequently be charged directly in your TWINT app. If a monthly premium is to be paid for the insurance model you selected, the premium will automatically be charged every month. This also applies to any other ongoing insurance policies that are taken out in the future.

• Open your TWINT app, tap the “Partner functions” section and select the “Insurance” option. The four most frequently used partner functions are displayed at first. To see all of the functions, tap “Display all”.
• You will now be redirected to the “InsurHub” web application of our partner Würth Financial Services AG.
• Tap “My insurance policies”.
• An overview of all of the insurance policies taken out via TWINT will now be displayed.
• Tap an insurance policy for further information about the individual policy. You can now take a number of actions, such as report a claim, edit your personal details, download your policy and the General Terms and Conditions of Insurance (GTCI) again or terminate your insurance policy.

• Go to the “Partner functions” section in your TWINT app and select the option “Insurers”. The four most frequently used partner functions are displayed straight away and you can find a complete overview of the functions by tapping “Show all”.
• You will then be redirected to the “InsurHub” web application from our partner Würth Financial Services AG.
• Tap “My insurance policies”.
• An overview of all of the insurance policies taken out via TWINT will now be displayed.
• Tap the insurance policy to which you would like to submit a claims notification.
• Now tap “Report claim”.
• Provide all of the requisite information, upload images of the damage event, where necessary, and send the claim to the insurance provider by tapping “Submit claim”.
• You will receive an e-mail immediately afterwards confirming that your submitted claim has been forwarded to the insurance provider.
• Alternatively, you can also report your claim directly to the insurer over the phone using the call button.
• The insurance provider will deal with your case as quickly as possible.

To change your personal details for all of the policies taken out in InsurHub, please take the following steps:

• Go to the “Partner functions” section in your TWINT app and select the option “Insurers”. The four most frequently used partner functions are displayed straight away and you can find a complete overview of the functions by tapping “Show all”.
• You will then be redirected to the “InsurHub” web application from our partner Würth Financial Services AG.
• Tap “My account”.
• Change your personal details and confirm the changes by tapping “Save”.
• The changes will be sent to all insurers automatically, with no further action required from you.

To terminate a specific policy, please take the following steps:

• Open your TWINT app, tap the “Partner functions” section and select the “Insurance” option. The four most frequently used partner functions are displayed at first. To see all of the functions, tap “Display all”.
• You will now be redirected to the “InsurHub” web application of our partner Würth Financial Services AG.
• Tap “My insurance policies”.
• An overview of all of the insurance policies taken out via TWINT will now be displayed.
• Select the insurance policy that you would like to terminate.
• Tap “Terminate insurance policy” to terminate your insurance policy at the next possible termination date. You can also cancel a termination here up until the end of the notice period. To do so, simply tap the “Cancel termination” button.

You will receive a payment reminder if your monthly premium payment did not go through successfully. There are three potential reasons for this occurring:

• Insufficient credit: Make sure that you have enough credit to pay the premium. Once the requisite credit is available, the debit process will automatically be repeated.
• Automatic payment for the biller “Würth InsurHub” is deactivated: You can reactivate automatic payment approval for monthly premium payments quite easily under “My Account” in the “InsurHub” web portal.
• Change of TWINT app or mobile phone number: If you have changed the TWINT app you use (e.g. from the prepaid app to a bank’s TWINT app) or your telephone number, please contact our partner Würth Financial Services AG immediately on 044 723 44 04 (Monday to Friday, from 8 a.m. to midday and from 1 p.m. to 5 p.m.). Würth Financial Services AG would be more than happy to recover your insurance policies.

Should you have any questions about the “InsurHub” web portal or any of the individual insurance solutions, please contact Würth Financial Services AG. You can conveniently reach them as follows:

• E-mail: twint.insurance@wuerth-fs.com
• Telephone: 044 723 44 00
• Office hours: Monday to Friday, from 8 a.m. to midday and from 1 p.m. to 5 p.m.

If you have any questions about the payment process in the TWINT app, please contact the Customer Service of your TWINT issuer.