Collect payments simply – even without any infrastructure

Your customers pay independently via a QR code sticker.

Register as a business customer now

    Collect payments Amount It couldn’t be easier Instructions Next steps

The benefits of the QR code sticker

Simple and quick

  • Easy registration in the merchant portal
  • Enter and download the QR code directly or order the weather-resistant sticker and have it delivered by post free of charge
  • Collect cashless payments in a simple manner without the need for any additional infrastructure (payment terminals or similar)
  • Can be used at staffed and unstaffed POS (customers pay independently

Cost-effective

  • No activation fees
  • No fixed monthly costs
  • No hardware costs (e.g. no need for a terminal)
  • Only 1.3% fees on the amount of the executed transactions
  • No minimum commission

Practical and secure

  • Little or no need to count and store cash
  • More sales thanks to a higher degree of flexibility for your customers (e.g. spontaneous purchases)
  • Theft is not possible – payments are credited securely and directly to your account
  • Theft is not possible – payments are credited securely and directly to your account

*The maximum amount of an individual transaction is dependent on the limits that banks set for their respective TWINT apps 


Fixed or freely selectable amount?

Select the QR code sticker that best fits your sales offering.

 

Freely selectable amount

The QR code sticker with a freely selectable amount is ideal if you collect many different payment amounts. When making payments, your customers enter the exact payment amount in the TWINT app down to the very cent.

You receive three QR code stickers.

Fixed amount

QR code stickers with a fixed amount are practical if you regularly collect the same payment amounts. You define an amount of your choice for each sticker.

You receive three QR code stickers per amount.


It couldn’t be easier

Collecting payments via QR code stickers is easy. In the explanatory videos, you will find out all you need to know in just a few minutes. Do you have any questions? Many answers can be found in the FAQ area.

 

Fixed amount

Freely selectable amount


Contract and conditions

Download the QR code sticker now or have the weather-resistant sticker sent to your home free of charge. No ordering or fixed costs.

 


Instructions

 


Next steps

 

Register in the merchant portal. It only takes a few minutes.

 

Enter the desired QR code stickers in the merchant portal.

 

QR code stickers can be ordered free of charge and delivered by post and/or downloaded directly from the Internet.

 


FAQ - Frequently asked questions about QR code stickers

I have ordered new QR codes for my store in the Partner Portal. When will I receive them?

The ordered QR codes are usually delivered within seven working days.

I need additional stickers for an existing QR code. How can I order these?

You can download the QR code yourself as a digital copy from the TWINT merchant portal and print it out as often as you wish. To download the QR code for a certain store, click on the relevant store under the “Stores” menu item. You can download existing QR codes in the section “QR Code Sticker(s)”.Please note that the digital QR code sticker is not suitable for e-commerce. Find out more about it here.

If you would like to receive additional QR code stickers for an existing store from us physically, please contact our Support.

Go to Support

How do I know that a customer has paid after scanning my QR code?

After the payment, you can ask the customer to show you the confirmation screen:

Otherwise, you can check all executed transactions in the merchant portal at any time.

You can also set up SMS and/or e-mail notifications for incoming payments. The corresponding setting can be made in the merchant portal. Here are the instructions for setting up these notifications.

Can I use the QR code sticker on my website?

The QR code stickers are intended to be used for payments in your physical retail store and may not be used online (e.g. website). This is for the following reasons:

  • Payments using the QR code sticker are anonymous. This means you can’t assign these payments to a certain order or specific customer.
  • Your customers can’t scan the QR code sticker using the same device the QR code is displayed on.

For the online implementation of TWINT, the via payment service provider or plug-in provider options are available to you.

For all the information about this, please see our specially created page:

Find out more

Will I receive personal data when a transaction is made via the QR code sticker or are payments anonymous? 

All incoming payments made using the QR code sticker are anonymous and merchants thus do not receive any information about the person making the payment (e.g. mobile phone number or name). It is also not possible to leave a comment or similar when making the payment.

However, our partner RaiseNow has developed a special solution for clubs as an addition to the basic QR code functions. With this special solution, personal data can be transmitted for identification purposes when making a transaction.

Do I need to have a mobile phone number to register in the merchant portal and order the QR code stickers? 

For security reasons, a Swiss mobile phone number must be provided when registering as a merchant (for two-factor authentication).

This mobile phone number is, however, only needed for registration and subsequently logging into the portal. Otherwise, it has no further relevance and cannot be viewed by third parties.

How does the payment and settlement process work for incoming payments made out to me via the QR code stickers? 

The payment period for our QR code sticker solution is two working days (on a best-effort basis). This period refers to bank working days, i.e. Saturdays, Sundays and public holidays are not counted.
The sums collected for the respective days are paid out to the saved account less the transaction fee. Only one transfer will be made to the saved reimbursement account for each QR code and day.
At present, the amounts cannot be paid out at weekly or monthly intervals. We are, however, working on such a payment model, and will communicate the availability of this via our information channels as soon as it is available.

Can I as a private individual request a QR code sticker? 

Private individuals cannot currently use this business customer solution and consequently cannot request a QR code sticker. The minimum requirement for registering as a business customer if you do not have an entry in the Commercial Register is that you have formed a sole proprietorship, a simple partnership or a club.

Can I connect my TWINT business account to a private bank account? 

A private bank account can be saved to a TWINT business account provided that the legal form of the business is a sole proprietorship or a simple partnership.
For all other types of company, a separate bank account would have to be opened for the organisation/company.
The saved bank account can be changed at any time.

Contact

Should you have any questions, please contact us directly via the contact details set out below:

[email protected]