With Swiss security standards
With TWINT, your valuable data is just as secure as your money. On this page, we explain how we effectively protect your data and how you can maximise your security.
How TWINT protects your data
With TWINT, your data is as secure as in a Swiss bank vault.
Access
Your TWINT app is secured with a PIN, fingerprint sensor or facial recognition – only you can open it. Contact us if you’ve lost your smartphone and would like to have TWINT blocked.
Transactions
TWINT is as secure as e-banking. Your money is not stored directly on your smartphone. All transactions take place in the secure TWINT environment.
Data protection
TWINT stores all personal data in a secure location in Switzerland. We do not pass on any personal data without express consent.
GTC and privacy policy
Data protection and transparency are very important to us. What data we store and how we use and protect it is set out in the privacy policy and the General Terms and Conditions of TWINT AG, which are legally binding and which you have accepted by installing your TWINT app.
Info for iOS users
The App Store collects data on certain categories related to data protection. TWINT has deliberately interpreted Apple’s category definitions broadly in order to be as transparent as possible. Only data necessary for operational and transactional purposes is used:
Transactions displayed in the TWINT app. The content is limited to the actual transaction overview. TWINT cannot access the shoppin basket or other data.
Data required for processing TWINT transactions. This way, the counterparty knows which account needs to be debited or credited. The data is processed in an anonymised form. At no time shall parties other than the bank that issued the TWINT app have access to or view account-specific information.
Prerequisite for all functions that use Bluetooth. The user location can theoretically be inferred from the device’s position, but is neither stored nor used by TWINT.
Text or images created by a user and sent alongside a transaction to send money, request money or split a payment.
The activities required for a partner function in the smartphone browser. No other general browser data is collected.
TWINT-specific user identifiers that are created once during registration and govern access to the TWINT account. These identifiers ensure the highest possible level of data protection, as TWINT does not need to use direct, personally identifiable data.
Operational diagnostic data such as the response time of the app, the time taken to communicate with the server, or data collected in the event of an error, and usage data, such as how quickly a registration is completed or whether any interruptions occur. The data is used to identify errors and optimise the TWINT app.
FAQ
We’re happy to help. Here are our answers to the most frequently asked questions about security.