FAQ

You can find answers to important questions on the TWINT app here. Do you have any further questions? If so, send a message to us using the contact form.


How does TWINT work?

Brief explanation of TWINT

How does TWINT work? In this video, you find out what Switzerland’s digital wallet can do. TWINT is an app for making payments and also has other practical functions. You can make convenient and secure payments with your smartphone: with friends, in online shops, in app shops, at cash registers and at vending machines. Other benefits of TWINT: You can save your customer loyalty cards in the app and take advantage of discount coupons and stamp cards. You can find out more about the TWINT functions at www.twint.ch/en/private-customers/functions/. It could not be easier: Visit www.twint.ch and select the TWINT app of your bank. Download the app and link TWINT to your bank account or save your credit card. You can now pay with TWINT or make use of the other functions.

Make TWINT payments at cash registers

How can you pay with TWINT at a cash register? In this video, you find out how easy it is to make payments at cash registers with the payment app. You can make convenient and secure payments with your smartphone at a cash register as follows: Open the app with your TWINT PIN or Touch ID. Then hold your smartphone up to the TWINT Beacon and select “Pay now”. At cash registers without a Beacon, point your smartphone camera at the QR code. Then confirm the payment. You can find out more about making payments with TWINT and other functions at www.twint.ch/en/private-customers/functions/.

Make TWINT payments in online shops

How can you pay with TWINT in an online shop? In this video, you find out how easy it is to make payments online with the payment app. You can make fast and simple payments with your smartphone in an online shop as follows: Select TWINT as the payment type. Open the app with your TWINT PIN or Touch ID. Then point your smartphone camera at the QR code and confirm the payment. You can find out more about making payments with TWINT and other functions at www.twint.ch/en/private-customers/functions/.

Send and request money with TWINT

How can you send and request money with TWINT? In this video, you find out how easy it is to send money from smartphone to smartphone. With TWINT, you can send money in real time to friends and family: Enter the amount and define the recipient. Now choose whether you would like to send or receive money. If you wish, you can add a message or a photo. Then select “Send money” or “Request money”. You can find out more about making payments with TWINT and other functions at www.twint.ch/en/private-customers/functions/.

Customer service

We would be happy to support you with any questions on TWINT.

Customer service UBS TWINT

ubs.com/twint

Customer service ZKB TWINT

Phone 0844 840 140

zkb.ch/twint

Customer service PostFinance TWINT

Phone 058 667 17 56

Block PostFinance TWINT App:
058 667 17 56

postfinance.ch/twint

Customer service Raiffeisen TWINT

Phone +41 848 847 333
Email: twint@raiffeisen.ch

raiffeisen.ch/twint

Customer service Credit Suisse TWINT

Phone 0800 800 488

Service times:
24h

credit-suisse.com/twint

Customer service BCV TWINT

Phone 0844 228 228



Service times:
Monday to Friday
7.30 a.m. to 7.30 p.m.

bcv.ch/twint

Customer service OKB TWINT

Phone 041 666 22 40

Service times:
Monday to Friday 8.00 a.m. to 6.00 p.m.

owkb.ch/twint

Customer service BCGE TWINT

Phone 058 211 21 00

Service times:
Monday to Friday 7.30 a.m. to 7.30 p.m.
Saturday 09.00 a.m. to 04.00 p.m.

bcge.ch/twint

Customer service ZugerKB TWINT

Phone 041 709 11 11

Service times:
Monday to Friday 8.00 a.m. to 6.00 p.m.

zugerkb.ch/twint

Customer service NAB TWINT

Phone 0800 800 030

Service times:
24h

nab.ch/twint

TWINT – other banks & prepaid

twint@twint.ch
058 667 98 41
Monday to Friday
8.00 a.m. to 5.00 p.m.

Block TWINT App (24h)
0800 99 88 77

Download the TWINT app now

It does not matter who you bank with: TWINT is available to everybody. Ideally, you should select the TWINT app of a bank with which you have an account. This will allow you to link the app to your bank account.

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