FAQ

You can find answers to important questions on TWINT here.


How does TWINT work?

Brief explanation of TWINT

How does TWINT work? In this video, you find out what Switzerland’s digital wallet can do. TWINT is an app for making payments and also has other practical functions. You can make convenient and secure payments with your smartphone: with friends, in online shops, in app shops, at cash registers and at vending machines. Other benefits of TWINT: You can save your customer loyalty cards in the app and take advantage of discount coupons and stamp cards. You can find out more about the TWINT functions at www.twint.ch/en/private-customers/functions/. It could not be easier: Visit www.twint.ch and select the TWINT app of your bank. Download the app and link TWINT to your bank account or save your credit card. You can now pay with TWINT or make use of the other functions.

Make TWINT payments in online shops

How can you pay with TWINT in an online shop? In this video, you find out how easy it is to make payments online with the payment app. You can make fast and simple payments with your smartphone in an online shop as follows: Select TWINT as the payment type. Open the app with your TWINT PIN or Touch ID. Then point your smartphone camera at the QR code and confirm the payment. You can find out more about making payments with TWINT and other functions at www.twint.ch/en/private-customers/functions/.

Send and request money with TWINT

How can you send and request money with TWINT? In this video, you find out how easy it is to send money from smartphone to smartphone. With TWINT, you can send money in real time to friends and family: Enter the amount and define the recipient. Now choose whether you would like to send or receive money. If you wish, you can add a message or a photo. Then select “Send money” or “Request money”. You can find out more about making payments with TWINT and other functions at www.twint.ch/en/private-customers/functions/.

Make TWINT payments in app shops

Make TWINT payments at the payment terminal

How to pay with TWINT at the payment terminal? In this video and at https://www.twint.ch you can learn how easily you can pay at payment terminals using the TWINT smartphone app. How to pay conveniently and securely with your smartphone at the payment terminal: Open the TWINT app with Touch ID, fingerprint or TWINT PIN. Select the QR code symbol at the bottom right. Then point your smartphone camera at the QR code that appears on the payment terminal. Confirm the payment. You can find out more about paying with TWINT and other functions at https://www.twint.ch/en/private-customers/functions/.

Make TWINT payments at cash registers

How can you pay with TWINT at a cash register? In this video, you find out how easy it is to make payments at cash registers with the payment app. You can make convenient and secure payments with your smartphone at a cash register as follows: Open the app with your TWINT PIN or Touch ID. Then hold your smartphone up to the TWINT Beacon and select “Pay now”. At cash registers without a Beacon, point your smartphone camera at the QR code. Then confirm the payment. You can find out more about making payments with TWINT and other functions at www.twint.ch/en/private-customers/functions/.

Go to top of page