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The TWINT Support team

FAQ Support

Do you have any questions about the TWINT app? With our Support team, we want to help make it easier and more convenient for you to use TWINT.

All support information

FAQ Support
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Fast help thanks to our FAQ

Detailed information and descriptions are provided in our FAQ, which also includes answers to a collection of frequently asked questions from our customers. Featuring step-by-step explanations, you are sure to find an answer to your question here.

Support & FAQ

We would be delighted to help you. Here, you will find the most important answers to your questions as well as the contact information to directly contact our Customer Service team.

All support information

How does TWINT work? All information and explanatory videos can be found in the video tutorials.


What our customers say

We receive great feedback from you every day. Here’s what our most-satisfied users have to say about TWINT.

«The best, simplest and fastest payment method on the market!»

«…is really good, although I was sceptical for a long time. 🙈 Hopefully, it will be possible to use TWINT to pay everywhere in the future.»

«Everything is simpler with TWINT ❤»

«I would give TWINT a rating of five stars, as the longer it is available, the more great services are added, which you can quickly grasp and learn to use with ease. I also feel confident making cashless payments, as the whole system is easy to use and is therefore also more secure than other systems. I will definitely never stop using TWINT.» 

«My wife and I ride our bikes a lot. In rural areas, there are a great many excellent “farm shops” with very tasty products. We find using TWINT to make payments great – thank you and keep up the good work 👏🤗» 

«TWINT is simply brilliant. Just like that, my payment is made. 👏 I can also use it, for example, to give my daughter her pocket money, which means that I no longer have to transfer it online, which takes days… Thank you, TWINT» 

Download TWINT app

It does not matter who you bank with: TWINT is available to everybody. Ideally, you should select the TWINT app of a bank with which you have an account. This will allow you to link the app to your bank account.