Buy paysafecard credit with TWINT

You can purchase paysafecard prepaid codes directly from your TWINT app securely and easily. To do so, please take the following steps:

• Open your TWINT app, tap the “Partner functions” section and then select “Digital vouchers”. The four most frequently used partner functions are displayed at first. To see all of the functions, tap “Display all”.
• You will now be redirected to the online shop.
• Tap the paysafecard logo.
• Now select one of the specified amounts.
• You then have the option of selecting whether to “send the credit or voucher to another person”. Should you choose this option, you subsequently have to provide the e-mail address of the recipient in the “Purchased for” field, as well as your name in “Purchased by” field so that the recipient knows who sent them the gift. Last but not least, you can pen a personalised message to the recipient.
• Once you have ticked the box stating you have read and accept the General Terms and Conditions, you can tap “Purchase credit”.
• You will now be prompted to enter your phone number. Afterwards, tap “Send SMS”.
• You will then receive a code via SMS. Enter this code in the displayed field.
• When making your first purchase in the online shop, you will also be asked to provide your e-mail address. This will be saved and can be amended at any time in your profile. Here, you can find out how to edit your profile in the online shop.
• Tap “Purchase credit”.
• You will now be taken back to the TWINT app, where you need to confirm the payment by tapping “OK”.
• Once your payment is successful, a green confirmation screen will be displayed in your TWINT app. Tap the “Display code” button to be redirected back to the online shop where you can view the paysafecard code directly.
• You will also be automatically sent an e-mail with the paysafecard code once the payment has been made successfully. If the paysafecard was purchased as a gift, the desired recipient will also be sent this e-mail.

You can purchase paysafecard prepaid codes securely and easily directly from your TWINT app. Proceed as follows:

• Open your TWINT app and tap the “TWINT+” tile.
• Tap “Digital vouchers” to be forwarded to the online shop via your browser.
• Tap the paysafecard logo.
• Now select one of the specified amounts.
• You then have the option of selecting whether to “send the credit or voucher to another person”. Should you choose this option, you subsequently have to provide the e-mail address of the recipient in the “Purchased for” field, as well as your name in “Purchased by” field so that the recipient knows who sent them the gift. Last but not least, you can pen a personalised message to the recipient.
• Once you have ticked the box stating you have read and accept the General Terms and Conditions, you can tap “Purchase credit”.
• You will now be prompted to enter your phone number. Afterwards, tap “Send SMS”.
• You will then receive a code via SMS. Enter this code in the displayed field.
• When making your first purchase in the online shop, you will also be asked to provide your e-mail address. This will be saved and can be amended at any time in your profile. Here, you can find out how to edit your profile in the online shop.
• Tap “Purchase credit”.
• You will now be taken back to the TWINT app, where you need to confirm the payment by tapping “OK”.
• Once your payment is successful, a green confirmation screen will be displayed in your TWINT app. Tap the “Display code” button to be redirected back to the online shop in your Internet browser where you can view the paysafecard code directly.
• You will also be automatically sent an e-mail with the paysafecard code once the payment has been made successfully. If the paysafecard was purchased as a gift, the desired recipient will also be sent this e-mail.

Paysafecard prepaid code customers without a paysafecard account are subject to a procurement fee of CHF 4 or the equivalent amount in the currency in which the voucher is denominated if your code has not been redeemed in full after the second month after being purchased. This fee is charged monthly until the prepaid code has been used up in full. If you would like to avoid paying fees for your paysafecard prepaid code, but do not want to redeem your paysafecard prepaid code yet, we recommend that you create a paysafecard account and top it up with your code. This means that you can save all of your paysafecard prepaid codes as credit and make use of a large number of other benefits, such as higher transaction limits.

Purchasing paysafecards via TWINT is a secure and simple solution. Please be diligent when using paysafecards. Only redeem your credit with providers that have been authorised by paysafecard. If you are unsure whether a website is trustworthy, please contact the paysafecard service team.

We offer you the chance to purchase digital vouchers and credit within the TWINT app through our partners SweePay AG and Blackhawk Network. Paysafe If you have any questions about the status of a purchased Paysafecard (activation errors and/or questions about the credit status or the rejection of cancellation), please send an e-mail to [email protected]. About you If you have any questions about the status of a purchased About you voucher (activation errors and/or questions about the credit status or the rejection of cancellation), please send an e-mail to [email protected]. Just Eat If you have any questions about the status of a purchased Just Eat voucher (activation errors and/or questions about the credit status or the rejection of cancellation), please check if your question is answered here, otherwise you can reach Just Eat via their contact form. Lycamobile  Should you have any questions about any Lycamobile credit that you have purchased, please contact the Lycamobile Customer Service team directly: https://www.lycamobile.ch/en/help/contact-us/. Tinder For questions regarding Tinder credit, please contact the Tinder Customer Service Department directly: [email protected]. Other vouchers If you have any questions about a purchased voucher (activation errors and/or questions about the credit status or the rejection of cancellation), please send an email to [email protected]. Please also provide the following information in your email:

• Short description of the matter
• Date and time of the transaction (this can be found in your TWINT app under 'Statement entries', for example)
• Purchased voucher / credit and the amount purchased
• Complete card number (you can find this here)
• Attach a proof of purchase (confirmation email received), if available

In addition, please always state that you have purchased the voucher or credit via the TWINT app. For all other questions, please contact the issuer of your TWINT app.