FAQ – Insurance

What is the “Insurance” partner function in TWINT and how do I use it?

In the TWINT app, you can take out insurance policies directly with the independent insurance…
Who can take out an insurance policy via TWINT?

In principle, anyone who lives in Switzerland and is at least 18 years old can…
How does the payment process for insurance premiums work?

In the case of a one-time insurance policy (e.g. for a rental car excess), you…

Where can I find an overview of the insurance policies I have taken out via TWINT?

Go to the “Partner functions” section in your TWINT app and select the option “Insurers”.…
How do I report a claim with an insurance policy taken out via TWINT?

Go to the “Partner functions” section in your TWINT app and select the option “Insurers”.…
Where can I change my personal details for the insurance policies I took out via TWINT?

To change your personal details for all of the policies taken out in InsurHub, please…
Where can I terminate the insurance policies I took out via TWINT?

To terminate a specific policy, please take the following steps: Go to the “Partner functions”…
Why have I been sent a payment reminder or reminder?

You will receive a payment reminder if your monthly premium payment did not go through…

Further questions about the “Insurance” TWINT function?

Should you have any questions about the “InsurHub” web portal or any of the individual…

Which people are insured?

Single-tip travel insurance: You can insure up to six people, regardless of whether they are…
What kind of travel is insured?

Single-tip travel insurance: With this type of policy, only the trip that you specified when…
Is my insurance valid everywhere in the world?

The insurance cover applies worldwide. Please note the following exceptions to this rule: Claims involving…
Is my business travel likewise insured?

No, you can only insure private travel.
How long is my contract term?

Single-tip travel insurance: The contract commences upon taking out the insurance and runs until you…
How do I terminate a continuous travel insurance policy?

You can terminate the policy directly in the TWINT app once the minimum term of…
How do I make a claim?

You can make a claim quite easily in the app by sharing the key information…
How many claims can I make per year with a continuous travel insurance policy?

There are no restrictions on the number of claims you can make per year. Only…
Do I pay a deductible in the event of a claim?

No, you do not have to pay a deductible.
Is there a waiting period for claims?

No, the insurance coverage will commence immediately after you have successfully taken out the policy.…

Why do I need bicycle insurance?

Incidents with bicycles can quickly become very expensive. Especially if your bike is top of…
Who does my insurance cover?

You, as the owner of your bicycle, are insured – regardless of who was using…
Where am I insured?

You are insured everywhere in the world.
Besides my bicycle or e-bike, what other things are also insured?

Accessories and baggage are also insured up to a value of CHF 300 per object,…
Is my bicycle not already insured under my household insurance?

A classic household insurance policy only covers the risks of any damages arising from fire,…
How long is the contract term?

The minimum term is six month, after which time termination of the contract is subject…
How do I terminate my policy?

You can terminate your policy once the minimum term of six months has passed by…
When and how do I pay?

You don’t have to worry about this. The premiums will be automatically charged to your…
How do I report a claim?

You can report a claim quickly and easily by sending the insurer the key information…
How many claims can I report per year?

You can make an unlimited number of claims per year. There is only a maximum…
Do I pay a deductible in the event of a claim?

Yes, in the event of theft or damage, your deductible for the Comfort tariff is…
Is there a waiting period for claims?

There is generally no waiting period, except for damage caused by wear and tear for…

Why do I need mobile phone insurance?

Damage to or the theft of your mobile phone can become expensive very quickly. This…
Can I take out a mobile phone insurance policy for my family?

Yes, provided that they all live together in the same household. To do so, simply…
Which mobile phones are insured?

Every mobile phone and smartphone that you own will be insured – regardless of whether…
Can I also insure my work mobile phone?

Yes, provided that the mobile phone belongs to you.
Can I insure used mobile phones?

Yes, your mobile phone does not have to be new. If your mobile phone is…
Can I also have leased mobile phones insured?

No, the mobile phone must be the property of the insured person.
Are my mobile phone accessories insured?

No, the insurance does not cover damage to accessories.
Is my mobile phone not already insured under my household insurance?

A traditional household insurance policy normally only covers risks at home and often only steps…

Why do I need pet insurance?

This insurance provides you with financial protection against the risk of rising veterinary health costs…
Which animals can I insure?

You can insure dogs and cats older than three months. After taking out a policy,…
Is my pet insurance valid everywhere in the world?

The pet insurance is valid worldwide.
What should I do if the breed of my dog isn’t listed?

All official and common dog breeds should be included in the list. For cases in…
What is the difference between a domestic cat and an outdoor cat?

Domestic cats stay in the flat or in other spaces that cannot be reached by…
How long is the contract term for my pet insurance?

Pet insurance can be taken out for a minimum term of 6 months. The policy…
How many claims can I make per year with pet insurance?

There are no restrictions on the number of claims you can make per year. Only…
What is the situation with respect to the excess, deductible and cost sharing?

In principle, pet insurance follows the same logic as your own health insurance. There is…
Is the pet insurance subject to a waiting period?

Yes, the following waiting periods apply upon taking out pet insurance: Accident: 10 days after…

Insurance