Insurance
Travel insurance
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What kind of travel is insured?
Single-tip travel insurance: With this type of policy, only the trip that you specified when…
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Which people are insured?
Single-tip travel insurance: You can insure up to six people, regardless of whether they are…
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Is my insurance valid everywhere in the world?
The insurance cover applies worldwide. Please note the following exceptions to this rule: Claims involving…
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Is my business travel likewise insured?
No, you can only insure private travel.
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How long is my contract term?
Single-tip travel insurance: The contract commences upon taking out the insurance and runs until you…
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How do I make a claim?
You can make a claim quite easily in the app by sharing the key information…
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Is there a waiting period for claims?
No, the insurance coverage will commence immediately after you have successfully taken out the policy.…
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How do I terminate a continuous travel insurance policy?
You can terminate the policy directly in the TWINT app once the minimum term of…
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Do I pay a deductible in the event of a claim?
No, you do not have to pay a deductible.
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How many claims can I make per year with a continuous travel insurance policy?
There are no restrictions on the number of claims you can make per year. Only…
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Other questions about insurance?
You can find more questions and answers about insurance on the overview page for the…
Before taking out an insurance policy
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What is the “Insurance” partner function in TWINT and how do I use it?
In the TWINT app, you can take out insurance policies directly with our partner and…
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Who can take out an insurance policy via TWINT?
In principle, anyone who lives in Switzerland and is at least 18 years old can…
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How does the payment process for insurance premiums work?
In the case of a one-time insurance policy (e.g. for a rental car excess), you…
After taking out an insurance policy
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Where can I find an overview of the insurance policies I have taken out via TWINT?
Open your TWINT app, tap the “Partner functions” section and select the “Insurance” option. The…
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How do I report a claim with an insurance policy taken out via TWINT?
Go to the “Partner functions” section in your TWINT app and select the option “Insurers”.…
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Where can I change my personal details for the insurance policies I took out via TWINT?
To change your personal details for all of the policies taken out in InsurHub, please…
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Where can I terminate the insurance policies I took out via TWINT?
To terminate a specific policy, please take the following steps: Open your TWINT app, tap…
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Why have I been sent a payment reminder or reminder?
You will receive a payment reminder if your monthly premium payment did not go through…
Support for insurance policies
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Further questions about the “Insurance” partner function?
Should you have any questions about the “InsurHub” web portal or any of the individual…