What kind of travel is insured?
Single-tip travel insurance: With this type of policy, only the trip that you specified when…
Which people are insured?
Single-tip travel insurance: You can insure up to six people, regardless of whether they are…
Is my insurance valid everywhere in the world?
The insurance cover applies worldwide. Please note the following exceptions to this rule: Claims involving…
Is my business travel likewise insured?
No, you can only insure private travel.
How long is my contract term?
Single-tip travel insurance: The contract commences upon taking out the insurance and runs until you…
How do I make a claim?
You can make a claim quite easily in the app by sharing the key information…
Is there a waiting period for claims?
No, the insurance coverage will commence immediately after you have successfully taken out the policy.…
How do I terminate a continuous travel insurance policy?
You can terminate the policy directly in the TWINT app once the minimum term of…
Do I pay a deductible in the event of a claim?
No, you do not have to pay a deductible.
How many claims can I make per year with a continuous travel insurance policy?
There are no restrictions on the number of claims you can make per year. Only…
Other questions about insurance?
You can find more questions and answers about insurance on the overview page for the…
Before taking out an insurance policy
What is the “Insurance” partner function in TWINT and how do I use it?
In the TWINT app, you can take out insurance policies directly with our partner and…
Who can take out an insurance policy via TWINT?
In principle, anyone who lives in Switzerland and is at least 18 years old can…
How does the payment process for insurance premiums work?
In the case of a one-time insurance policy (e.g. for a rental car excess), you…
After taking out an insurance policy
Where can I find an overview of the insurance policies I have taken out via TWINT?
Open your TWINT app, tap the “Partner functions” section and select the “Insurance” option. The…
How do I report a claim with an insurance policy taken out via TWINT?
Go to the “Partner functions” section in your TWINT app and select the option “Insurers”.…
Where can I change my personal details for the insurance policies I took out via TWINT?
To change your personal details for all of the policies taken out in InsurHub, please…
Where can I terminate the insurance policies I took out via TWINT?
To terminate a specific policy, please take the following steps: Open your TWINT app, tap…
Why have I been sent a payment reminder or reminder?
You will receive a payment reminder if your monthly premium payment did not go through…
Support for insurance policies
Further questions about the “Insurance” partner function?
Should you have any questions about the “InsurHub” web portal or any of the individual…