Where can I find information on the General Terms and Conditions?

Please open your TWINT app, tap the three dots or three lines in the top-right or top-left corner, then tap “About TWINT” and “Conditions of use”. There, you will find the General Terms and Conditions as well as information on added-value services (“Third-party software”).

General Terms and Conditions for the Use of TWINT

If you use a TWINT app other than the TWINT Prepaid app, the procedure may differ slightly. If you have any questions, please contact the customer service of your TWINT app directly.


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The following questions and answers relate to TWINT in general. If you have questions regarding your bank’s TWINT app, please contact your bank.