FAQ

You can find answers to important questions about TWINT here. Do you have any further questions? If so, send a message to us using the contact form.


How does TWINT work?

TWINT for merchants

How does TWINT work for business customers? In this video, you find out what the mobile payment solution can do. TWINT is the Swiss standard solution in the area of mobile payments and is supported by most Swiss banks as well as the largest acquirers and service providers. The payment solution functions across different channels. There are many options for collecting payments with TWINT: in online or app shops, at cash registers, with a smartphone or tablet or at vending machines. With TWINT, you can do more than simply collect payments: Reward customer loyalty with discount coupons and digital stamp cards. Or have your customer loyalty card digitised and displayed in the TWINT app. Your customers automatically benefit each time they make a payment. You can find out more about collecting payments with TWINT and attractive added-value services at https://www.twint.ch/en/business_customers/.

Collect payments with TWINT

How does the TWINT merchant app for business customers work? In this video, you find out how you can collect payments with the free merchant app and your smartphone or tablet. First register at www.twint.ch/en/registration/ as a TWINT merchant. You can then download the TWINT merchant app in the Apple App Store or Google Play Store and enter the access code. To collect payments with the merchant app, now open the app and enter the amount. Ask your customer to scan the QR code. The customer confirms the amount. Your money is automatically transferred to your bank account each evening. The detailed statement can be accessed in the TWINT merchant portal. You can find out more about collecting payments with TWINT and attractive added-value services at https://www.twint.ch/en/business_customers/.

Mobile marketing with TWINT

How does mobile marketing work with TWINT? In this video, you find out how you can advertise in the TWINT app. You can reward your customers for their loyalty: Offer them digital stamp cards or increase your sales with discount coupons. The cards and coupons are displayed to your customers in the TWINT app. You can also have your customer loyalty card digitised. When making payments with TWINT, your customers automatically take advantage of the relevant benefits. You can find out more about the TWINT mobile marketing opportunities at www.twint.ch/en/business-customers/mobile-marketing/


Customer service

We would be happy to support you with any questions about TWINT. Please contact your acquirer directly.

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Questions on cash registers with Beacons, terminals or vending machines

lead.ch@six-payment-services.com
058 399 91 61

Questions on online or app shops

e-commerce@six-payment-services.com
058 399 92 32

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Business customer support

support@twint.ch
058 667 98 44
Monday to Friday
8.00 a.m. to 5.00 p.m.

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