Why have I been sent a payment reminder or reminder?

You will receive a payment reminder if your monthly premium payment did not go through successfully. There are three potential reasons for this occurring:

  • Insufficient credit: Make sure that you have enough credit to pay the premium. Once the requisite credit is available, the debit process will automatically be repeated.
  • Automatic payment for the biller “Würth InsurHub” is deactivated: You can reactivate automatic payment approval for monthly premium payments quite easily under “My Account” in the “InsurHub” web portal.
  • Change of TWINT app or mobile phone number: If you have changed the TWINT app you use (e.g. from the prepaid app to a bank’s TWINT app) or your telephone number, please contact our partner Würth Financial Services AG immediately on 044 723 44 04 (Monday to Friday, from 8 a.m. to midday and from 1 p.m. to 5 p.m.). Würth Financial Services AG would be more than happy to recover your insurance policies.


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