Why have I been sent a payment reminder or dunning notification?
You receive a payment reminder when the monthly premium payment was not successful. This usually happens for 1 of 3 reasons:
- Insufficient credit in your TWINT app or your spending limit has been reached: Make sure you have enough credit, and you have not reached your spending limits in the TWINT app. The charge will be attempted again automatically.
- Automated payments with TWINT deactivated: Reactivate automated payments for your monthly premium payments. To do so, open the TWINT app and tap the “Insurance” tile under “Partner functions”. Then tap the three-lines icon in the top right to open the menu and go to “Automated payments”.
- You changed your TWINT account: If you created a new TWINT account, for example due to a change in your bank account details or phone number, please contact us immediately on 044 723 44 04 (Monday to Friday from 8 a.m. to midday and from 1 p.m. to 5 p.m.) or by sending an e-mail to [email protected]. We will be happy to help you restore your insurance policies.
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