Why have I been sent a payment reminder or reminder?

You will receive a payment reminder if your monthly premium payment did not go through successfully. There are generally three potential reasons for this occurring:

  1. Insufficient credit: Make sure that you have enough credit to pay the premium. Once the requisite credit is available, the debit process will automatically be repeated.
  2. Automatic payment for the “Würth InsurHub” billing party has been deactivated: You can reactivate automatic payment approval for monthly premium payments quite easily under “My Account” in the “InsurHub” web portal.
  3. Change of TWINT app or mobile phone number: If you have changed the TWINT app you use (e.g. from the prepaid app to a bank’s TWINT app) or your telephone number, please contact our partner Würth Financial Services AG immediately on 044 723 44 04 (Monday to Friday, from 8 a.m. to midday and from 1 p.m. to 5 p.m.). Würth Financial Services AG would be more than happy to recover your insurance policies.

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