How do I send money to or request money from another TWINT user?
Sending money
Case 1: You would like to send someone money:
Tap the “Send” menu item (iOS users can also use the widget to do this) and define the amount of money to be sent. Afterwards, select the desired contact. You can also send money to a person you have not saved as a contact – all you need to do is enter the recipient’s mobile phone number. Optionally, you can also add a short message, a photo or a GIF to the money transfer. To do this, simply tap the corresponding symbol below. Now, all you need to do is tap the “Send money” button and you’re done. If, after having sent the money, you receive a message in the app stating that it has not been possible to transfer the money and we will try again in the next 4 days, please be patient. If the money cannot be credited to the recipient within 4 days, you will be automatically refunded. Alternatively, you can also contact the recipient and, where necessary, cancel the pending money transfer.
Case 2: Someone has sent you a request for money and you would like to accept/reject their request:
Depending on the settings on your smartphone, you will receive a push notification whenever someone sends you a request for money. Once you open the TWINT app, you will see which contact or number has requested money from you. You can now accept or reject the request for payment. You also you have the option here to send the recipient a short message. Afterwards, you will receive confirmation that the payment has been sent.
Receiving money
Depending on the settings on your smartphone, you will receive a push notification whenever someone sends you money. Once you open the TWINT app, you will see which contact or number has sent you money. You can send the sender a short message, for example to thank them for the payment. For security reasons, if you do not use the TWINT app for a prolonged period of time, you will be prompted by SMS to log into your TWINT app again to receive the money. Find out more.
Requesting money
To request money from someone, open the “Request and split” menu item (iOS users can also use the widget to do this), select “Request” and set the amount that you want to request. Afterwards, select the required contact. You can also send requests for money to numbers that are not saved in your phone as contacts. To do so, simply enter the mobile phone number of the person from whom you would like to request money. Optionally, you can also add a short message. All you need to do now is tap the “Request money” button and you’re done. Your request will remain pending for up to 40 days. You will receive confirmation once the amount has been sent or the request has been rejected. If the person you asked for money does not respond, a reminder will be sent to them automatically after 7 days.
Please note that there are set monthly and annual limits for the sending of money between TWINT users. You will find these here.
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The following questions and answers relate to TWINT in general. If you have questions regarding your bank’s TWINT app, please contact your bank.
