How can I block my TWINT prepaid account or report fraud?

If your TWINT prepaid account is already blocked (for example, due to entering the wrong PIN), please follow these instructions: «I have forgotten my PIN for the TWINT prepaid app. What should I do?».

If you are using a TWINT app other than the TWINT Prepaid app, please contact the customer service team for your TWINT app directly .

Would you like to report a case of fraud in the TWINT Prepaid app, or would you like to block your TWINT Prepaid account due to loss or phishing?

During our customer service opening hours (Monday to Friday from 9 am to 5 pm)
Please contact our customer service directly.

Outside our customer service opening hours

Formular Betrugsfall

Do you use the TWINT Prepaid app?

Please contact the customer service for your TWINT app directly.

Would you like to report a case of fraud or block your TWINT prepaid account?

If you have been affected by a case of fraud but do not wish to have your TWINT prepaid account blocked, please call our customer service directly during our opening hours. If you have been the victim of phishing, you can also report the website directly to us using the form below. We will investigate the website and take the necessary steps.

In the event of phishing: To report a phishing website or forward a phishing email to us, please send an email to [email protected]. We will then investigate the matter and take the necessary action. Please note that we will not contact you further regarding this matter.

If you request a block, we will definitely contact you by phone. You can then describe the fraud in detail to us over the phone.

The mobile phone number you used to register for TWINT prepaid

Your first name

Your surname

Your date of birth

The email address you have provided in the TWINT prepaid app

A phone number where we can reach you at any time

If you request a block, we will definitely contact you by phone.

The mobile phone number you used to register for TWINT prepaid

Your first name

Your surname

Your date of birth

The email address you have provided in the TWINT prepaid app

A phone number where we can reach you at any time

To report a phishing website or forward a phishing email to us, please send an email to [email protected]. We will then investigate the matter and take the necessary action. Please note that we will not contact you further regarding this.

Please note that this form is intended solely for requests to block TWINT prepaid accounts; no other support enquiries will be dealt with here. If you need assistance or have any questions about your TWINT Prepaid app, please visit the support section of our website.

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How can I block my TWINT prepaid account or report fraud?

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