I have forgotten my TWINT PIN/password. What can I do?

Open your TWINT prepaid app.
Tap “Forgotten your TWINT PIN?” beneath the TWINT PIN entry field.
We will send a security PIN to the e-mail address that you specified as a security contact during the registration process.
Once you receive the e-mail containing the security PIN, you can go back in the TWINT prepaid app and enter this security PIN there.
You will now be prompted to create a new individual PIN and you then be able to use the TWINT prepaid app again as usual.

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The following questions and answers relate to TWINT in general. If you have questions regarding your bank’s TWINT app, please contact your bank.