I have forgotten my TWINT PIN/password. What can I do?

  • Open your TWINT prepaid app.
  • Tap “Forgotten your TWINT PIN?” beneath the TWINT PIN entry field.
  • We will send a security PIN to the e-mail address that you specified as a security contact during the registration process. As a reminder: When specifying a security contact during the registration process, we recommend selecting an e-mail address that is not linked to the smartphone on which you use TWINT.
  • Tip: Should you not have received an e-mail within five minutes, check your spam folder.
  • Once you receive the e-mail containing the security PIN, you can go back in the TWINT prepaid app and enter this security PIN there.
  • You will now be prompted to create a new individual PIN and you then be able to use the TWINT prepaid app again as usual.


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The following questions and answers relate to TWINT in general. If you have questions regarding your bank’s TWINT app, please contact your bank.