Additional Tips
- TWINT will never contact you by e-mail, SMS, telephone or post to ask you for financial information or your passwords. The only exception to this rule is when you contact our Support team, as they will require this information in order to verify your identity.
- TWINT is only available as an app for iOS and Android. There is no web login for TWINT private customers or a desktop app. Please therefore be sceptical towards would-be TWINT websites that prompt you to enter confidential data such as passwords.
- Never disclose your login details to third parties.
- Please keep in mind that e-mail senders can be easily falsified and never click any links in e-mails that seem suspicious.
- Be sceptical if you receive any e-mails that exert pressure on you to complete an action within a limited period of time or otherwise threaten you with negative consequences. Fraudsters and scammers can, for example, exploit current events, emergencies and political situations to contact you and request payments. Should you receive such e-mails, make sure to check the sender details carefully each time. If you are ever unsure whether a message is genuine or has really been sent to you by TWINT, please contact our Customer Service.
- Only download the TWINT app from the Apple App Store or the Google Play Store.
- Report suspicious e-mails relevant to TWINT to [email protected].
- You can find information on phishing here.
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