My payment or money transfer has been blocked. What does this mean and what can I do about it?
If a payment or money transfer in the TWINT app has the status ‘Blocked’, the transaction has not been processed, and no funds have been debited from your account. This status cannot be changed manually by TWINT and is final.
Why is the status of this transaction ‘Blocked’?
The transaction has been blocked by the issuer of your TWINT app, which can have various causes, such as:
- insufficient funds
- limits exhausted
- security-related factors
- fraud monitoring by the issuer of your TWINT app
- technical reasons
How can the transaction still be carried out?
Even if you try to make the payment or send money several times, it will not be possible to execute it. If you believe that the transaction has been blocked incorrectly, you can contact the issuer of your TWINT app directly. Their support team can provide more information about transaction cancellations and, depending on the case, set up authorisation so that the transaction can be executed on the next attempt.
Is it possible to make other payments or send money?
The block only affects the blocked transaction. Provided that your account has sufficient funds and you have not exceeded the limits, you can carry out other transactions without any problems.
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