Online shopping
- Never use QR codes that have been sent to you by untrustworthy sources.
- Never use five-digit payment codes that sellers send to you on selling platforms such as Facebook Marketplace, Tutti.ch, etc.
Security tips for using TWINT
TWINT is a very secure payment method. Nevertheless, we would like to give you a number of security tips to be aware of when using TWINT.
Sending and requesting money
- Only send money to friends and family via TWINT.
- Check money requests carefully before accepting them.
Security code
- Do not under any circumstances share your TWINT PIN with anyone else.
- TWINT, our partners and your bank will never ask you for your security code.
Beware of fraudulent e-mails
There are currently e-mails with fraudulent and criminal intentions doing the rounds. These e-mails are faked to make it look like they have been sent by TWINT so that the senders can get their hands on your personal details. TWINT and our partner companies will never ask you for your personal details.
Fraudulent calls
Beware of fraudulent telephone calls! TWINT employees will never ask you to release or block manual codes or payments in the app.
Under no circumstances should you share any codes, passwords or access data over the phone.
Fake letters in the name of TWINT
Fake TWINT letters are currently circulating. Please note that TWINT will never ask for your personal login details through a QR code.
Always scan TWINT QR codes directly in the TWINT app to stay within TWINT’s secure environment.
If you suspect you have been the victim of fraud, please contact the issuers of your TWINT app immediately.