Security tips for using TWINT

Woman holding a cellphone. She seems nice.

TWINT is a very secure payment method. Nevertheless, we would like to give you a number of security tips to be aware of when using TWINT.

Woman holding a cellphone. She seems nice.
    Online shopping Send & request Security code Phishing Fraudulent calls

Online shopping

  • Never use QR codes that have been sent to you by untrustworthy sources.
  • Never use five-digit payment codes that sellers send to you on selling platforms such as Facebook Marketplace, Tutti.ch, etc.

Laptop with TWINT payment screen


Cellphone with TWINT transaction

Sending and requesting money

  • Only send money to friends and family via TWINT.
  • Check money requests carefully before accepting them.

Security code

  • Do not under any circumstances share your TWINT PIN with anyone else.
  • TWINT, our partners and your bank will never ask you for your security code.

animated picture of a man holding a cellphone and a woman holding a laptop. There is a giant lock and a big steel coil.


Beware of fraudulent e-mails

There are currently e-mails with fraudulent and criminal intentions doing the rounds. These e-mails are faked to make it look like they have been sent by TWINT so that the senders can get their hands on your personal details. TWINT and our partner companies will never ask you for your personal details.


Fraudulent calls

Beware of fraudulent telephone calls. Do not under any circumstances share any codes, passwords or login details over the phone.

If you suspect you have been the victim of fraud, please contact the issuers of your TWINT app immediately.