How can I cancel and close my TWINT account?

We can only close your TWINT Prepaid account if you have a balance of CHF 0.00. To find out how to transfer your TWINT Prepaid credit to your bank account, please see these instructions.

To close your TWINT Prepaid account with a balance of CHF 0.00, please send us your request by e-mail to close@twint.ch. For security reasons, please include the following details in your e-mail:

  • Your mobile phone number with which you have registered for TWINT Prepaid
  • Your first name
  • Your surname
  • Your date of birth
  • The e-mail address you have saved in the TWINT Prepaid app
  • The date of the last purchase in your TWINT Prepaid app
  • The amount of the last purchase in your TWINT Prepaid app
  • The first four digits of the transaction no. of your last purchase in your TWINT Prepaid app

We will only respond to requests sent to this e-mail address for the closing of TWINT Prepaid accounts with a balance of CHF 0.00. Should you require support or have any questions about your TWINT Prepaid app, please visit the Support area of our website.

If you have any questions or do not have all of the requisite information listed above, please contact our Customer Service team.

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