How do I lock my TWINT Prepaid account?

In this article, you will find out how to have your TWINT prepaid account locked. If your TWINT prepaid account is already locked (e.g. due to entering the incorrect PIN), please see the instructions in the following article: I have forgotten my TWINT PIN/password. What should I do?

Have you lost your smartphone and would like to lock your TWINT Prepaid account? To do so, please proceed as follows:

During the opening hours of our Customer Service (Monday–Friday, from 9 a.m. to 5 p.m.)
Please contact our Customer Service team directly.

Outside the opening hours of our Customer Service:
Please send your request to us by e-mail at [email protected]. Please include the following information in your message:

  • Your mobile phone number with which you have registered for TWINT Prepaid
  • Your first name
  • Your surname
  • Your date of birth
  • The e-mail address you have saved in the TWINT Prepaid app
  • A telephone number on which we can currently contact you

Please note we will only respond to requests sent to this e-mail address for the locking of TWINT prepaid accounts. Should you require support or have any questions about your TWINT Prepaid app, please visit the Support area of our website.”


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