How do I lock my TWINT Prepaid account?
Have you lost your smartphone and would like to lock your TWINT Prepaid account? To do so, please proceed as follows:
During the opening hours of our Customer Service (Monday–Friday, from 9 a.m. to 5 p.m.)
Please contact our Customer Service team directly.
Outside the opening hours of our Customer Service:
Please send your request to us by e-mail at firstname.lastname@example.org. Please include the following information in your message:
- Your mobile phone number with which you have registered for TWINT Prepaid
- Your first name
- Your surname
- Your date of birth
- The e-mail address you have saved in the TWINT Prepaid app
- A telephone number on which we can currently contact you
Please note we will only respond to requests sent to this e-mail address for the locking of TWINT prepaid accounts. Should you require support or have any questions about your TWINT Prepaid app, please visit the Support area of our website.”
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