Is it possible to cancel a money transfer or a payment request?

Sending money 

Money transfers can generally not be cancelled.

There are, however, two exceptions:

1.     If you have sent money to a person who has not yet registered with TWINT, you can cancel the transfer under the “Transactions” menu item. The money transfer will automatically be cancelled after four days if the recipient of the funds has not registered for TWINT.

2.     If, after having sent the money, you receive a message in the app stating that it has not been possible to transfer the money and we will try again in the next four days, please be patient. Here, too, you can cancel the pending money transfer under the “Transactions” menu item. If we are unable to credit the money to the recipient’s account within four days, the amount will be automatically transferred back to the sender.

Requesting money 

Payment requests can only be cancelled if they have not yet been accepted by the counterparty. You can withdraw the request under the “Transactions” menu item.

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