Why can I or one of my contacts no longer receive money?

The sending and receiving of money between TWINT users are also subject to set limits that are defined individually by each bank. To find out the limit set by your bank for the TWINT app, simply contact TWINT Support team.

All the limits for incoming payments and sent amounts for the TWINT prepaid app can be found here.

Please note that you can only use the TWINT prepaid app to send and receive money to and from other TWINT users once you have successfully been identified as a new user. This identification process may take a few working days.

Another possible reason why a TWINT user may temporarily not be able to receive money anymore is the temporary deactivation of the “Receive money” function due to inactivity.

If you use more than one TWINT app with the same telephone number, you must set one of these as the standard app for receiving money. Further information on this topic is available here.

In order to find out the exact reason why someone can no longer receive money, the recipient must contact the Support team for their TWINT app directly.


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