I sent money to the wrong person/mobile number. How do I get my money back?

If you have sent money to the wrong person by mistake, first try to get the money back using the ‘Request money’ function. In addition, write a short SMS to the recipient of the money and inform him or her of the mistake.

If the unlawful recipient does not react or actively refuses the reclaim, you must contact the issuer of your TWINT app.

Get in contact

Back

Was this answer helpful?

Thank you for your feedback!

FAQ Feedback
Thank you for your feedback!

Please tell us why the answer to the question did not solve your problem.

Important: You will receive no reply to your message. For support requests, please contact the TWINT Support team at your bank.