Who should I contact if I have any questions about my digital vouchers and credit?

We offer you the possibility to purchase digital vouchers and credit within the TWINT app through our partners.

Should you have any questions about a purchased paysafecard, please proceed as described here.

If you have any questions about vouchers you have purchased other than Paysafecard vouchers, such as issues with activation, please email [email protected].

Please also provide the following information in your e-mail:

• Short description of the matter
• Date and time of the transaction (you can find this in your TWINT app, for example in the transaction overview).
• Purchased voucher / credit and the amount purchased
• Full card number (you can find this here)
• Attach a proof of purchase (confirmation e-mail received), if available
• Screenshot of the error message (if you receive one while redeeming the digital voucher)

For all other questions, please contact the Support.