Who should I contact if I have any questions about my digital vouchers and credit?

We offer you the possibility to purchase digital vouchers and credit within the TWINT app through our partners.

Should you have any questions about a purchased paysafecard, please proceed as described here.

If you have any questions about the status of any of the other purchased voucher cards (all of the other cards except for paysafecard), for example activation errors and/or questions about the credit status or the rejection of cancellation, please send an e-mail to [email protected].

Please also provide the following information in your e-mail:

  • Short description of the matter
  • Date and time of the transaction (you can find this in your TWINT app, for example in the transaction overview).
  • Purchased voucher / credit and the amount purchased
  • Full card number (you can find this here)
  • Attach a proof of purchase (confirmation e-mail received), if available

For all other questions, please contact the issuer of your TWINT app.


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