Take out pet insurance with TWINT

dog and kitten

A prolonged illness, an operation or treatment can also cost hundreds or even thousands of francs for pets. With a pet insurance policy, you can protect yourself against the financial consequences for when your dog, cat or guinea pig needs to go to the vet. Take out pet insurance in your TWINT app now.

dog and kitten

When does it make sense to take out pet insurance?

Switzerland is home to some 1.85 million cats and more than half a million dogs. Pets are valued family members in an ever-increasing number of households. If your cat or dog has grown dear to your heart, taking out pet insurance is worth more than just a passing thought. It provides you with flexible all-round protection for when your furry friend is sick, is injured or has an accident.

What is covered by pet insurance?

Would you like your pet to get the best medical attention possible? The pet insurance policies offered by our partner provide efficient and beneficial all-round protection, safeguarding you against expensive bills from the vet or animal hospital.

You are insured if your pet…

  • … needs veterinary treatment, such as diagnosis tests, surgical procedures or medication
  • … requires rehabilitation measures, such as physiotherapy (from the Clever package and up)
  • … gets a mandatory vaccination or is surgically castrated (from the Clever package and up)
  • … receives treatment for hereditary or breed-related illnesses or cancer (from the Optima package and up)

The General Terms and Conditions and General Terms and Conditions of Insurance available in the TWINT app apply for pet insurance.

3 good reasons to take out pet insurance

  • Flexible: you decide for how long you insure your pet. The insurance policy has a short minimum term of just 6 months and can be terminated subject to 1 month’s notice. You choose the amount of your deductible and your insurance package.
  • Simple: you can take out the insurance policy and pay the premiums in your TWINT app.
  • No bureaucracy whatsoever: you submit any animal hospital or vet bills you receive via the “My policies” menu item in the TWINT app.

You have a free choice of vet. The vet only needs to have a Swiss federal diploma or an equivalent qualification and be a member of the Gesellschaft der Schweizer Tierärztinnen und Tierärzte (Society of Swiss Vets).

How it works: take out pet insurance in 3 steps

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Open your TWINT app and tap “Insurance” under “Partner functions”.

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Select the pet insurance, calculate the premium and enter your personal details.

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Check all your details, confirm your selection, pay the first premium with TWINT and you’re done.

All of the insurance policies are provided by Würth Financial Services. To ensure that we can extend your insurance cover without any interruptions and charge the premiums to your TWINT account, you will need to activate standing approval in your TWINT app.

Good to know: the “Insurance” function is not available in every TWINT app.

FAQ: Pet insurance with TWINT

Here, you will find the most important answers to the most asked questions.

Why do I need pet insurance?

This insurance provides you with financial protection against the risk of rising veterinary health costs and ensures your four-legged friends can receive medical care at all times. This means you always have your veterinary costs under control.

Which animals can I insure?

You can insure dogs and cats older than three months. After taking out a policy, your four-legged friend can then remain insured for the remainder of its life. Insurance can no longer be taken out for animals older than 6 years of age.

Is my pet insurance valid everywhere in the world?

The pet insurance is valid worldwide.

How long is the contract term for my pet insurance?

Pet insurance can be taken out for a minimum term of 6 months. The policy will be extended automatically by a further month unless you cancel it subject to a 1-month notice period directly in the app under “My insurance policies”.

Is the pet insurance subject to a waiting period?

Yes, the following waiting periods apply upon taking out pet insurance:

  • Accident: 10 days after the commencement of the insurance coverage
  • Illness: 30 days after the commencement of the insurance coverage
  • Chronic illnesses as well as hereditary and breed-related illnesses: 90 days after the commencement of the insurance coverage

What is the situation with respect to the excess, deductible and cost sharing?

In principle, pet insurance follows the same logic as your own health insurance. There is therefore a deductible (annual excess) that you define yourself when taking out the insurance. As soon as the insured costs exceed the deductible, 90% of the insured costs will be covered for each insured claim, meaning that you must cover a share of 10% of the costs in each instance.

How to find the overview of your policies.

How many claims can I make per year with pet insurance?

There are no restrictions on the number of claims you can make per year. Only the amount insured per insurance year is restricted depending on the insurance model selected.

What is the difference between a domestic cat and an outdoor cat?

Domestic cats stay in the flat or in other spaces that cannot be reached by other cats (balcony, fenced garden, etc.). Outdoor cats don’t only stay in your home, but instead also spend time outdoors away from your home and thus come into contact with other cats.

What should I do if the breed of my dog isn’t listed?

All official and common dog breeds should be included in the list. For cases in which the breed of your dog is actually not included or your dog is a mixed breed, you can select “mongrel” as the breed  from the list. The weight refers to the animal’s weight when fully grown (small: up to 10 kg / medium: up to 25 kg / large: up to 40 kg / very large: 41 kg and above)

Other questions?

All of the answers to questions on insurances via TWINT are available here:

FAQ Insurances