FAQ

You can reach the Customer Service team by calling 058 667 98 44 or sending an e-mail to support@twint.ch.

We would be delighted to provide you with information about the integration options. Please contact us via e-mail at sales@twint.ch.

TWINT stamp cards are digital reward cards which users save directly in the TWIN app. As is the case with conventional stamp cards, you reward your customers for their loyalty, for example by offering them a voucher after making ten purchases. Your benefit: greater customer loyalty and increased sales.

TWINT coupons are digital discount offers which users see directly in the TWIN app. Coupons offer a variety of options for allowing you to ensure that you are present with your mobile marketing campaign where your customers’ eyes are drawn on a very frequent basis – on their smartphone. Your benefit: You increase your sales and reach your target group without scattering losses. Further information on mobile marketing and order options can be found at twint.ch.

The total of the transactions executed up to 11 p.m. will be credited to your account with a value date of plus two days. You will receive a list of the executed transactions with details of the payment date on a daily basis.

As a merchant, you will be required to pay transaction costs (depending on the acquirer) and one-time costs for the TWINT Beacons (CHF 95 per unit with a three-year guarantee). The TWINT merchant app, the MacOS solution and the Windows solution are free of charge. All you require to use them is a suitable device.
You can find the costs for mobile marketing on the TWINT website.

The process for implementing TWINT in vending machines depends on the type of vending machine in question. If you are interested, please contact your acquirer.

For a lot – and new ones are being added all the time. Take a look at the current list. The plug-in can be procured in a very simple manner via customweb. You can select whether customweb should take on responsibility for the installation straight away and thus save you any additional work. Costs: one-time, from CHF 200 excl. VAT.

The connection process in the area of e-commerce is completed via payment service providers (e.g. Datatrans, PostFinance, SIX Saferpay) or via a shop plug-in.

Several major cash-register software providers have already integrated TWINT in their software or are currently working on the implementation process. Go to overview: https://www.twint.ch/integration

SIX and Aduno.

You can use TWINT with your existing terminal or cash-register software. If you wish to use TWINT via your cash-register software, you also require a TWINT Beacon. These can be acquired during the registration process (CHF 95 per unit with a three-year guarantee).
You can collect payments with TWINT even if you do not have any existing payment infrastructure in place. Install the TWINT merchant app on your tablet (iOS or Android) or use our solutions for MacOS and Windows. Self-service QR codes are available for self-service shops.

Thanks to the various available connection options, TWINT is suitable for all merchants. Find out which TWINT solution best meets your needs: twint.ch/en/business-customers/collect-payments

• A convenient payment process with attractive transaction prices across all channels: cash registers, vending machines, online shops, app shops and on the move with a smartphone or tablet
• Mobile marketing channel that allows you to address your target group directly (targeting) and measure your success
• Possible to digitise customer loyalty and reward cards
• Favourable infrastructure, simple connection process