How do I refund a buyer for their payment in the TWINT Business Portal app?
- In the transaction overview, find the payment you want to refund*. You have 2 options:
- Swipe the transaction to the left
- Tap on the transaction to see the transaction details
- In both cases, you should see the ‘Refund’ button
- Tap on ‘Refund’, enter the amount and, if necessary, write a free text under ‘Advanced options’ (e.g. ‘Refund for defective item’)
- Confirm that you want to proceed with the refund
- After the refund, you will find 2 cross-references:
- The transaction details of the original payment refer to the refund
- The transaction details of the refund refer to the original payment
* A refund from the TWINT Business Portal app is only possible under these conditions:
- The user’s device is protected with a display lock (biometric, pattern, password or PIN). iOS devices must not be jailbroken, and Android devices must not be rooted.
- The user has one of these roles:
- Administrator
- Salesperson, if they have been authorised to issue refunds in user management – the administrator can set this in the profile
- The refund must be a completed payment that has not yet been fully refunded
If these conditions are not met, the ‘Refund’ button will not be displayed to the user.