How can I change my account details in the TWINT merchant portal?

It is very important that the account details that you save in the TWINT partner portal are correct; otherwise, we will not be able to execute payments. The name of the account holder for the respective IBAN must be the same as the name listed on your bank statement.

For example:
Mr Max Mustermann has a company through which he manages an online shop named ‘Example Shop’. Mr Mustermann has a corporate account with the IBAN XXY for his company ‘Example Shop GmbH’. If Mr Mustermann now incorrectly states in the TWINT partner portal that the name of the account holder for the account with the IBAN XXY is ‘Max Mustermann’ instead of ‘Example Shop’, Mr Mustermann’s bank will very likely reject our payment (this occurs from a specific minimum amount, depending on the bank).

As we are aware of how important it is for you as an entrepreneur to have the money generated by your daily sales transferred to your account, we request that you make sure that your account details have been saved correctly in the partner portal. To do so, please proceed as follows:

Changing the existing IBAN

  • Log into the merchant portal
  • Click ‘Settings’ in the menu bar on the left-hand side
  • Under ‘Accounts’, click the pencil symbol next to the IBAN for which you would like to change your account holder details
  • Enter the correct account holder details and click ‘Save’

Saving a new IBAN

  • Log into the merchant portal
  • Click ‘Stores’ in the menu bar on the left-hand side
  • Click the pencil symbol next to the store for which you would like to change your account details
  • Under ‘Credit account’, click the pencil symbol
  • Click ‘Add account’ under ‘Credit account’ at the very bottom of the page
  • Now enter the correct account holder name and the correct IBAN
  • If you still have not done so, please upload a bank statement for this account so that we can verify the accuracy of your details, where necessary.

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