Merchant Portal
General information
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What is the TWINT merchant portal?
The merchant portal is the control centre for your transactions with TWINT. In the merchant…
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How do I register in the TWINT merchant portal?
Click here to access the merchant portal. The identification process for your company may vary…
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How secure is my data in the TWINT merchant portal?
The security of your data is important to us. For this reason, the TWINT merchant…
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How do I change my password for accessing the TWINT merchant portal?
To change the password used for accessing the merchant portal, log in with your existing…
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How do I set up an additional user for the TWINT merchant portal?
There are 2 different user roles in the TWINT merchant portal: Administrators have extensive rights…
Manage stores
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How can I create or delete stores in the TWINT merchant portal?
Creating additional stores In order to add an additional store, log into the merchant portal…
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How do I change my account details in the TWINT merchant portal?
It is very important that the account details that you save in the TWINT merchant…
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How do I change a store address in the TWINT merchant portal?
In the TWINT merchant portal, you can see your registered stores under 'Stores'. To change…
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How can I save or change my company logo in the TWINT merchant portal?
In the TWINT merchant portal, you can see your registered stores under 'Stores'. In order…
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When do I need a certificate and how do I download one?
If you would like to offer TWINT in your online shop using a shop plug-in,…
Manage transactions
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How do I search for a transaction in the merchant portal?
Log into the merchant portal Click “Transactions” in the menu bar on the left-hand side…
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How do I set up notifications for incoming payments?
For transactions that have been made via a QR code sticker or a payment link,…
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How can I refund a buyer’s payment?
You can re-credit a transaction to the buyer at any time. You have two options…
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How do I download an overview of my revenues and charges?
In the merchant portal, you can download an overview of your revenues and charges for…
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Will my statement show details of which person made each individual payment?
As a general rule, data about the buyer is not sent to the merchant when…
