Merchant Portal
General information
-
What is the TWINT merchant portal?
The merchant portal is the centrepiece for your transactions with TWINT. In the merchant portal,…
-
How do I register in the TWINT merchant portal?
Click here to access the merchant portal. The identification process for your company may vary…
-
How secure is my data in the TWINT merchant portal?
The security of your data is important to us. For this reason, the TWINT merchant…
-
How do I change my password for accessing the TWINT merchant portal?
To change the password used for accessing the merchant portal, log in with your existing…
-
How do I set up an additional user for the TWINT merchant portal?
In order to set up additional users for the merchant portal, log into your existing…
Manage stores
-
How can I create or delete stores in the TWINT merchant portal?
Creating additional stores In order to add an additional store, log into the merchant portal…
-
How do I change my account details in the TWINT merchant portal?
It is very important that the account details that you save in the TWINT merchant…
-
How do I change a store address in the TWINT merchant portal?
In the TWINT merchant portal, you can see your registered stores under 'Stores'. To change…
-
How can I save or change my company logo in the TWINT merchant portal?
In the TWINT merchant portal, you can see your registered stores under 'Stores'. In order…
-
When do I need a certificate and how do I download one?
If you would like to offer TWINT in your online shop using a shop plug-in,…
Manage transactions
-
How do I search for a transaction in the merchant portal?
Log into the merchant portal Click “Transactions” in the menu bar on the left-hand side…
-
How can I set up notifications for incoming transactions in the TWINT merchant portal?
For transactions that are carried out using the QR code sticker, you have the option…
-
How can I refund a buyer’s payment?
You can re-credit a transaction to the buyer at any time. You have two options…
-
How do I download an overview of my revenues and charges?
In the merchant portal, you can download an overview of your revenues and charges for…
-
Will my statement show details of which person made each individual payment?
With the exception of our club solution, none of the buyer’s personal data will be…
