How can I offer my customers the option to pay my invoices using TWINT direct debit?

To do so, you must register with one of our Billing Commercial Services Partners (Billing CSP). The Billing CSP acts as the interface between you, as the issuer of invoices, and TWINT. Contact your bank. If they do not offer a solution themselves, the major Swiss banks support TWINT direct debit.

Registering in the Biller Portal

Once you have registered with a Billing CSP, they will invite you to register your business. The Billing CSP will already have recorded your business details. You can customise some entries yourself, but you will need to contact your Billing CSP directly for other changes.

Customer identifiers

During registration, you can define 1 to 3 fields that will allow you to assign incoming payments to your customers. You can either accept the suggested values or define your own. Please note that if you use custom values, you must provide a translation of each one into German, French, Italian and English. Important: Once these values have been set, they cannot be changed – neither by you nor the billing CSP.

Swiss QR Invoice

Would you like to make it easier for your customers to register for TWINT direct debit? Then enable registration via Swiss QR invoice. To do this, your invoices must include a customer-specific reference that allows you to match them against your customer database. Your customers will then no longer need to manually enter the 1 to 3 fields required for identification.

Difference to the TWINT Merchant Portal and the TWINT Business Portal app

Even if you have already registered your business on the TWINT Merchant Portal, you must separately register with a Billing CSP for the Biller Portal to collect payments via TWINT direct debit. Management of your shops and transactions continues to be handled via the TWINT Merchant Portal or the TWINT Business Portal app. Management of your shops for TWINT direct debit, including transactions, is handled via the Biller Portal.