At present, it is taking slightly longer than usual for e-mails to be answered by the TWINT Customer Service. The reason for the delays is a change of provider, which has led to an interruption to the receipt of the e-mails. We are endeavouring to answer all queries as quickly as possible. Thank you for your patience.
We do our best each and every day to provide our customers with an optimal service. Nevertheless, there can still be short-term interruptions in service availability – due to maintenance work or unforeseeable events, for example. The TWINT team works to ensure that any faults are rectified as quickly as possible.
You can find information on known faults and maintenance work here.