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Experience vouchers with TWINT

TWINT experience voucher

Are you still looking for a birthday present or would you like to give your loved one the gift of unforgettable memories and adventure for your anniversary? In the TWINT app, you can find the right experience gift for any occasion.

TWINT experience voucher
    Categories How it works Offers Benefits FAQs

Those who already have everything, say they don’t need anything or aren't sure what they want can now unwrap special memories. Experience gifts are a creative way to show your loved ones how much they mean to you. Your gift will stand out. After all, you know what really counts: a keepsake that doesn’t fit in any drawer. Because memories of extraordinary experiences are kept forever. Your gift will stand out. After all, you know what really counts: a keepsake that doesn’t fit in any drawer. Because memories of extraordinary experiences are kept forever.

Offers & ideas for every taste

Culinary experiences:
Dining in a GaultMillau restaurant, brunch in the heart of a forest, or fun over fondue
Relaxation:
Massages and day spas
Action:
Submarine trips, high wire parks, toboggan runs, bike tours and helicopter rides
Extraordinary overnight stays:
in an apiary, gigantic barrel or cosy pod

How it works

Three easy steps to an unforgettable experience:

Open your TWINT app, tap TWINT+ and then select the “Gift experience” section. Choose the right offer from a range of vouchers.

Personalise your voucher and confirm the payment.

You can download the voucher as a PDF or access it at any time via TWINT+.

Choose between wellness vouchers, short trips and more

Valuable memories instead of forgotten dust collectors: an adrenaline kick at a high wire park or a breath-taking panorama during a helicopter ride are now available to give away!
Does the recipient have no head for heights? With TWINT, you can also find countless grounded experiences, overnight stays and adventures on offer throughout Switzerland.

TWINT is offering original experience vouchers in collaboration with e-surprise. Choose from a range of activities in many regions of Switzerland and buy your personal voucher in just a few steps directly in the app.

Choose from a range of activities in many regions of Switzerland:

  • Short breaks and city trips
  • Romantic weekends for two
  • Wellness at a hotel or spa
  • Helicopter ride or skydiving
  • Breakfast and brunch
  • Overnight stays in unique places like an apiary or a night in a yurt
  • Raclette in a cave or pure thrills at a murder-mystery dinner
  • …and many more exciting experiences

Benefits of experience gifts with TWINT

Say “goodbye” to the headache of looking for the right gift idea and give your loved one a gift that really suits them.

You give unforgettable experiences while TWINT and e-surprise provide complete flexibility: Did you pick a relaxed spa weekend, but the recipient prefers to go bungee jumping? Or are there unexpected changes? The experience vouchers can be converted to credit vouchers redeemable at any of the service providers.

An overview of your benefits:

  • Exciting activities and trips
  • Buy vouchers quickly and easily directly in the app and receive them as a PDF
  • Add personalised greetings
  • Safe payment as you have come to expect from TWINT
  • Unique and sometimes exclusive offers from interesting partners throughout Switzerland

FAQ: Experience vouchers with TWINT

What is the “Gift experience” partner function in TWINT and how do I use it?

In the TWINT app, you can purchase gift vouchers, for example for a wellness weekend or a wide range of other leisure activities, directly via our partner Idea Creation GmbH and its e-surprise platform. Alternatively, you can also purchase a voucher that can be redeemed at any of the participating companies.

How it works:

  • Open your TWINT app, tap the “Partner functions” section and select the “Gift experience” option. The four most frequently used partner functions are displayed at first. To see all of the functions, tap “Display all”.
  • You will now be redirected to the “e-surprise” web application of our partner Idea Creation GmbH.
  • The offers are split into categories and regions.
  • Tap the offer in which you are interested.
  • You will now see a detailed description of the corresponding offer.
  • Depending on this description, you can now personalise the offer, for example the length of your stay in the wellness hotel you selected.
  • You will now be asked to enter the relevant details for the personalised voucher (name and personal message), where required, as well as your own e-mail address.
    Now tap “Pay”.
  • You will now be taken back to the TWINT app where you can confirm the payment.
    The voucher will be sent to you shortly via e-mail.

Please note that this partner function may not be available in every TWINT app. Should you not be able to find the partner function in your respective app, please contact the Customer Service team for your TWINT app.

How long will it take until I receive the voucher (delivery time)?

You will receive a confirmation e-mail containing a download link immediately after you have made the purchase. Please check your spam folder. Should you not have received the e-mail, please contact the e-surprise Customer Care team.

Under the “My orders” menu item, you can also open the acquired voucher as a PDF document at any time.

How is the voucher redeemed?

The recipient, or voucher holder, redeems the voucher directly with the event organiser. The contact details can be found on the voucher. Partial redemptions are also possible.
Depending on the experience, advance reservation (by telephone, e-mail or via the website of the event organiser) may be advised on the voucher, stating the voucher code. Reservations cannot be made through e-surprise.

How long is my voucher valid for?

The vouchers are valid for two years from the date of purchase.

What happens if I am unable to participate on the day of the event?

The cancellation policy of the respective service provider applies. Contact the event organiser directly. The contact details can be found on the voucher printout.

Can a voucher be exchanged?

An experience voucher can be converted to a credit voucher. To do so, contact Customer Support directly in the TWINT app under “Give experiences”. However, cancellations are not possible.

Who can I contact about the payment process in the TWINT app?

If you have any questions about the payment process in the TWINT app, please contact the Customer Service department of your TWINT issuer.

Do you have any other questions on the “Gift experience” partner function?

Further information is available in the FAQ section for the “e-surprise” web application. You can find this as follows:

  • Open your TWINT app, tap the “Partner functions” section and select the “Gift experience” option. The four most frequently used partner functions are displayed at first. To see all of the functions, tap “Display all”.
  • You will now be redirected to the “e-surprise” web application of our partner Idea Creation GmbH.
  • Now, tap the three lines in the top-right corner of the screen and then tap “FAQ”

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