How TWINT helps when terminals fail

TWINT is one of the most popular payment methods in Swiss supermarkets. But what happens when payment terminals at your local retail store crash due to a technical outage?

In addition to providing an easy and accessible digital payment solution for our users, TWINT is also dedicated to making our merchant partners’ business more convenient and resilient. This mindset led us to think about how TWINT can support retailers when their terminal infrastructure is affected by large-scale technical outages.

The solution we came up with is simple and efficient: To ensure business continuity, we provide large retailers with sturdy TWINT QR code cards. These cards are kept at a central location in stores and ready to use immediately in emergency situations. When a store is affected by an outage, the payment continuity cards enable merchants to continue accepting digital payments. Customers simply pay with their TWINT app by scanning the QR code on the cards.

In this way, our TWINT QR code solution becomes a lifesaver for supermarkets and many other types of retail businesses. Several leading retailers across Switzerland have already integrated this payment continuity solution at their points of sale, ensuring uninterrupted service for their customers.

Download TWINT app

It does not matter who you bank with: TWINT is available to everybody. Ideally, you should select the TWINT app of a bank with which you have an account. This will allow you to link the app to your bank account.