Report payment fault

Faults can occasionally occur when using apps. TWINT attaches great importance to quality. Please provide a step-by-step description of what happened. By describing problems to us experienced during the payment process, you help us to improve TWINT on an ongoing basis.

Do you require support? Please contact the Customer Service of your TWINT app.

Feedback form


Thank you for your helpful information. TWINT uses this information in order to optimise the app on an ongoing basis. In this context, certain data can also be disclosed to third parties who support us in this process. This is noted in our General Terms and Conditions under section 4.9.

By sending the report, you issue your consent to this process.

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