When will I receive the payments for the successful transactions?

You have the option of selecting whether your daily revenue payments are executed daily or weekly. Please also note that the payment interval applies for all of your stores and cannot be set differently for individual stores.
To change the payment interval, open the TWINT merchant portal, click “Settings” and set the payment frequency under “Payment interval”. The change will be implemented at the end of the current interval.
Your daily revenue will usually be credited to your bank account two value days (value days = bank working days) after the invoicing period you selected (payment interval).

For example (if there are no public holidays in between),

  • Your money (= payments less refunds for each day from 11:00 p.m. to 11:00 p.m.) from Monday will normally be paid into your account with a value date of Wednesday
  • Your money from Friday, Saturday and Sunday will normally be paid into your account with a value date of Tuesday (in three separate transfers)

Example for weekly payment (if there are no public holidays in between):

  • Your credit (= payments less refunds from 11 p.m. to 11 p.m. from one Sunday to the next) will normally be paid out with a value date of Tuesday.

Please note that if you have registered with TWINT as a new merchant, your personal details will be checked and this can take up to 30 days. During this time, you can already accept TWINT payments; however, your credit will only be paid out once this check has been carried out. We will inform you If your registration was incomplete or contained incorrect information. The review period may be delayed if reworking is required. Please understand that making additional contact with our Customer Service team will not speed up payments.

You can also change this to daily.



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