Why are neither my contacts nor I able to receive money anymore?

The sending and receiving of money between TWINT users (known as P2P payments) are also subject to set limits that are defined individually by each bank. To find out the limit set by your bank for the TWINT app, simply contact your bank’s TWINT Support team.

All the money transfer and incoming payment limits for the TWINT prepaid app can be found here. Please note that you can use the TWINT prepaid app to send and receive money to and from other TWINT users once you have successfully been identified as a new user. This identification process may take a few working days.

Another reason why a TWINT user may not be able to receive money temporarily is the temporary deactivation of the “Receive money” function due to inactivity.

If you use more than one TWINT app with the same telephone number, you must set one of these as the standard app for receiving money transfers. Further information on this topic is available here.

In order to find out the exact reason why someone can no longer receive money, the recipient must contact the Support team for their TWINT app directly.


Was this answer helpful?

Thank you for your feedback!

FAQ Feedback
Thank you for your feedback!

Please tell us why the answer to the question did not solve your problem.

Important: You will receive no reply to your message. For support requests, please contact the TWINT Support team at your bank.