How can I set up notifications for incoming transactions in the TWINT merchant portal?

For transactions that are carried out using the QR code sticker, you have the option of receiving an immediate e-mail or SMS notification about the executed transaction (with “QR code stickers with payment information”, only e-mail notifications are possible). Moreover, the e-mail notification also contains a link for directly refunding the respective payment.

To do so, please proceed as follows:

  • Log into the merchant portal
  • Click ‘Stores’ in the menu bar on the left-hand side
  • Click the pencil symbol next to the store for which you would like to change the notification settings
  • Under “Sale notification”, click the pencil symbol and then determine whether you would like to receive a notification via e-mail and/or SMS or not at all every time a transaction is executed. Please make sure that your e-mail address and mobile phone number have been saved correctly.
  • To complete the process, click the “Home” menu item and confirm that you would like to save the changes.
  • The changes are now active.


Was this answer helpful?

Thank you for your feedback!

FAQ Feedback
Thank you for your feedback!

Please feel free to tell us why the answer to the question did not solve your problem. In doing so, however, ensure that you don’t reveal any personal details (such as your name or telephone number).

Important: You will receive no reply to your message. For support requests, please contact the TWINT Support team at your bank directly.