How do I Integrate TWINT?
Traditional retail stores
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QR code stickers
If you do not use a terminal or a modern cash register for your point-of-sale…
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Integrating TWINT into a modern cash register.
If your cash register manufacturer already supports TWINT, you can create a new “traditional retail…
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Register your SIX Payment Services/Worldline terminal for TWINT
You’ll find information about integrating TWINT in your SIX Payment Services/ Worldline terminal here.
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Register your Nets Terminal for TWINT.
Nets PAX Terminal To register your Nets PAX terminal for TWINT, please follow these instructions.…
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Register your wallee terminal for TWINT
You’ll find information about integrating TWINT in your wallee terminal here.
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Implementing TWINT in vending machines.
The implementation of TWINT in a vending machine is dependent on the vending machine manufacturer.…
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How do I activate pre-authorised transactions?
If every transaction in a store has to be authorised, the option can be activated…
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What is the maximum limit for pre-authorised transactions?
This is dependent on the merchant category code (MCC). For further information, please contact our…
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How do I return a Beacon?
Have you received a defective Beacon, the incorrect Beacon model or one Beacon too many?…
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I no longer need my beacon. How do I dispose of it?
You can dispose of the Beacon at any electronic appliances collection point.
QR code sticker
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What is the difference between the basic QR code stickers and QR code stickers with payment information?
Text fields With QR code stickers with payment information, merchants have the option to include…
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Can I connect my TWINT business account to a private bank account?
A private bank account can be saved to a TWINT business account provided that the…
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Can I as a private individual request a QR code sticker?
Private individuals cannot currently use this business customer solution and consequently cannot request a QR…
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Do I need to have a mobile phone number to register in the merchant portal and order the QR code stickers?
For security reasons, a Swiss mobile phone number must be provided when registering as a…
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Will I receive personal data when a transaction is made via the QR code sticker or are payments anonymous?
As a general rule, incoming payments made via the “basic QR code sticker” are anonymous.…
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How do I securely and successfully collect payments with the QR code sticker?
Once the customer has completed the transaction, have them show you the confirmation screen on…
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Do you have further questions?
Should you have any questions, please contact us directly via the contact details set out…
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What is the difference between fixed and variable value QR codes?
Fixed amount The QR code has a specific value that you predefine when you order…
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I have ordered QR code stickers in the merchant portal. When will I receive them?
Ordered QR codes are usually delivered within seven working days. You can also download a…
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I need additional stickers for an existing QR code. How can I order these?
Digital QR code stickers You can download a digital copy of the QR code yourself…
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Is there a maximum limit for each transaction paid via QR code stickers?
A TWINT transaction via a variable QR code sticker may not amount to more than…
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Can I use the QR code sticker on my website?
The QR code stickers are intended to be used for payments in your physical retail…
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I now collect payments using the terminal and no longer need the QR code stickers. What do I need to do?
In this case, you can either discard the stickers and continue to collect payments using…
Online/App shop
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As a merchant, how can I connect TWINT to my online shop?
TWINT can be integrated into online shops via a payment service provider or into the…
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Connecting TWINT to e-commerce via a payment service provider (PSP).
In order to activate TWINT in your shop, select your payment service provider when creating…
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Integrate TWINT into e-commerce via a shop plug-in.
If a TWINT plug-in is already available for your online shop system, you can create…
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For which online shop systems plug-ins for TWINT already exist?
Please see the current list. The plug-in can be procured very easily from our plug-in…
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A customer claims to have paid, but I cannot find the payment.
On extremely rare occasions, it may happen that a TWINT payment has been made successfully…
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How do I activate the 30-day reservation function?
The 30-day reservation function was developed for merchants with whom the supply of goods or…
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What is the maximum limit for a 30-day reservation?
The TWINT limits for buyers apply here and can differ according to which TWINT app…
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What are the benefits of the alias solution for app shops?
Using TWINT’s «User-on-File» alias solution, customers can pay quicker in online shops and apps by…
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How do I, as a software developer, receive the TWINT API?
The TWINT API (application programming interface) is not publicly accessible and is also not made…
Pay later for merchants
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Do I need to add “Pay later” with TWINT as an additional payment option in my online shop?
You do not have to make any changes to your online shop to offer this…
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How do I deactivate the Pay later with TWINT function / terminate the agreement as a merchant?
Please contact us via e-mail at paylaterbc@twint.ch.
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Will all of my customers be able to use the “Pay later” function in the TWINT app?
The option to pay later will be offered to all TWINT users in the app,…
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Who pays the fees?
The fees for using this solution are borne by the merchant. The Pay later option…
