FAQ in General

How do I contact the TWINT business customer support?

You can contact the TWINT Customer Service team for our merchants as follows: 058 667…
What solutions does TWINT offer me as a business customer?

There are a variety of ways in which you can use TWINT in your business.…
What solutions does TWINT offer for clubs?

Clubs can use TWINT to collect club fees. Here, you have the option to receive…
How much will TWINT cost me as a merchant?

The costs for using TWINT as a merchant depend on the way in which you…
When will I receive the payments for the successful transactions?

You have the option of selecting whether your daily revenue payments are executed daily or…
As a foreign merchant, am I also able to offer TWINT?

If your company does not have a Swiss branch, only the payment service provider Adyen…
How can my customer loyalty card (or my existing customer loyalty programme) be integrated in the TWINT app?

To this end, we would be delighted to provide you with information about the various…
How can I order TWINT promotional materials?

A wide range of TWINT promotional materials can be ordered free of charge at www.twint.ch/en/shop.

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