FAQ in General

As a foreign merchant, am I also able to offer TWINT?

Your company is permitted to have its headquarters in a European country other than Switzerland…
When will I receive the payments for the successful transactions?

You have the option of selecting whether your daily revenue payments are executed daily or…
How do I contact the TWINT Support team?

You can contact the TWINT Customer Service team for our merchants as follows: 058 667…
How much will TWINT cost me as a merchant?

The costs for using TWINT as a merchant depend on the way in which you…
What solutions does TWINT offer me as a business customer?

There are a variety of ways in which you can use TWINT in your business.…
How can I order TWINT promotional materials?

A wide range of TWINT promotional materials can be ordered free of charge at www.twint.ch/en/shop.
How can my customer loyalty card (or my existing customer loyalty programme) be integrated in the TWINT app?

To this end, we would be delighted to provide you with information about the various…
What solutions does TWINT offer for clubs?

Clubs can use TWINT to collect club fees. Here, you have the option to receive…

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